pchilon

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Hi, I'm just had a similar issue (also with SAML 2.0 and only for certain user). The Solution was pretty simple in my case. All those users (generic users), had no "First Name" entry in the AD User Object. Once added an synced with WHD, everything worked like a charm.

in WebHelpDesk and Saml auth causing java null exception for some users Comment by pchilon February 2020
It would be nice, if the Client last IP Adress could be used to make a matching with the Asset. And it would also be very helpfull, if we could perform a extended search in the Client section for last used IP Adress.

in Auto link clients to assets Comment by pchilon September 2020