pattersonl

I'm experiencing the same thing. I'm following the directions, Canned Response is chosen, create message, Save. When I go to the Notes under Canned Responses nothing is showing up.

Can I add Client e-mail to the Automated Ticket? For instance, onboarding a new employee involves other departments where users are listed as Clients but not as Technicians. A new employee needs up to six departments to complete the process and it is a workflow. This has to happen before the next step can happen. Any help…