patricks

Web Help Desk Feature Requests Would probably be a good place to go. That would be an excellent thing to have in Action Rules. Right now I kinda use Custom Fields to get around it, but it's not a good solution.

We’ve got ours currently at 4GB. I can see about bumping it up, maybe that’s the fix? - Patrick Simpson

Huh, would you look at that! *duh*

This is a fact. (I had mine set on 'email' because then I could type either the first or last name( Since the 12.3 upgrade the cursor isn't placed anywhere, which is a tad annoying. I thought about filing a ticket also, but never bothered.

Under the same menu that you export to pdf, what's wrong with the 'print view'?

There isn't a way to do it in the help desk. But if you enabled the ability for tickets to be generated by email, you could have an email scheduled to send off every day to the helpdesk with that info. Edit: I'm wrong. It can be done.

I noticed in our setup, it seems to send the email while the ticket is submitting, which can be slow sometimes. Check the setting on "Setup > Tickets > Options > Client Options > Auto-Reply to Client". If you set it to never, do the tickets get submitted significantly faster? If so, it may be your email server that's…

Worked with WHD support, and Hotfix 1 and 2 fixed this issue.

This doesn't exist right now, but it's a great idea!

You can set these options in Setup > Processes > Action Rules. Play around in there and see if you can make something that fits your need.

Take a look at these options under Setup > Email > Options

I don't think that's currently possible in WHD. Good candidate for the Feature Requests section though.

We're on 12.1. Nothing has really changed at all, don't worry about that!

Are you talking about the Setup > General > Options > Max Items Per Page option?

Overriding the due date will only set back alerts saying that the ticket is past due. If you want to change when the alerts get sent out based on the priority for all tickets, you can do so in 'Setup'.

Only way I can think of is by moving all the tickets over to the new location (using bulk action) same with any clients, and deleting the old location. Don't think there's a slick way of doing that.

Filed a ticket with Solarwinds on this issue in April (we're using IMAP). Update for Case #602193 - "IMAP import adding extra blank lines." Hi Patrick, Thank you for the update. Just keep me posted then on what will be the update next week. Also, I got a confirmation from Development that this is a known issue that will be…

1st question: Go to your 'Assets' tab and search for an asset. Click on the asset number and check out the 'Asset History' and 'Ticket History' This should be what you're looking for. Question 2: Techs should be able to do the same thing, assuming you gave them the following permissions in Setup>Techs>Tech Permissions

I noticed there hasn't been an update to 'What we're working on for Web Help Desk'. Any guidance from solarwinds? Peter Krutý? What should we expect for frequency of updates going forward in this product?

It lets you display code.

Does anyone know of any release notes?

Here's what I use:

My graphs are working just fine in Chrome. Do you get the same issue on Incognito mode?

If you go to Setup > Tickets > Request Types, and select a request type, you can uncheck 'Use Models'. When you do that, the assets will be gone. Assets will still show up and can be assigned on the admin side.

I don't think it's officially possible, but I wonder if you created a request type that auto-assigns to a specific tech and created an action rule that said "If subject contains x, then make request type y"

Doesn't look like you can do this. I see a 'Client Note Edit' option, but I don't think this will prevent the user from deleting tech notes. This might be a Web Help Desk Feature Requests

There really isn't a good way of doing this. You could maybe create an asset type called "Component" and make the asset number reflect what component it's currently installed in? For instance, a graphics card in computer 1532 in Lab A could have the following config: Asset Number - 1532-C5361 Location - Building 1 Room -…

Nope, they will just have a blank request type. The next time you go into the ticket, it won't let you save the ticket until you select a new request type.

Not really AFAIK. That would be a good Web Help Desk Feature Requests

As far as I know, not really. If one user is a manager, then you can assign them client-admin role. But there isn't really a good way for the end user to see other users tickets.