patricks

There is a way, but I don't remember it ever really working well.

Check all the clients that you want to delete Scroll down to the bulk actions, and click the + At the bottom of the new page, check delete and click save. (let me know if you need screenshots of this)

Should just be able to go to Clients, search for the client, click on their name. Then click the pencil, and hit delete. If this doesn't work, are your other accounts showing email addresses? Have you re-synced with AD?

From what I understand, the tech just is greyed out on all tickets and has an 'i' next to the name, just like a deleted client.

Sounds like a good idea. In our environment it probably wouldn't be used though.

I'm pretty sure you're answer is no. Tags are fairly limited in WHD. Would be a spiffy Web Help Desk Feature Requests

Yeah, it seems like an annoyance for our users. It's hidden when you create a ticket on the portal, but it's still enabled so we can get email tickets.

What's wrong with signing one of your techs in on the screen? They can sign on to another computer at the same time just fine.

I would be interested depending on time/medium.

You could create a task that generates a ticket on x day of the week, then have an action rule marking it as 'awaiting user'. (Let me knwo if you need instructions for creating tasks and such)

Looks like with that config set on our setup, customers get the email back. Moving it to 'never' stops the emails. Are your outgoing emails working?

I just wanted to add that I've noticed this several times as well - using Chrome.

Under Setup > Tickets > Options > Client Options, there is the only option that I can think of that would do this, 'Clients can create tickets using' and 'Web Interface' needs to be selected.

I noticed the same thing last time I created a tech. I don't remember quite how long it took for them to be added but it definitely wasn't instant.

I don't think there's a way to do 'unlimited'. I just have mine set at a really high number, in my case 680. That might work for you.

Yep, they are

I think you figured it out, but I wanted to clarify for others. Looks like the only way you can do this is create a request type for each location, then create sub-categories under each location with the location-specific categories.

In your Setup > General > Options, do you have this option configured?

I actually like the forum. It's not 100% perfect, but design wise I think once you get used to it the forum makes sense.

There doesn't seem to be. I almost think that there is a 'list recipients' option hiding somewhere in WHD that might show in the emails that are sent, but in the web interface there doesn't appear to be any way to do this.

I might not understand what you're asking. Once a ticket is created, you can pick what tech it goes to, so yes. Tech A can create a ticket, and assign it to Tech B.

I can't think of a way to do that. Maybe with an action rule? Why would you want this? It seems like it would be easier to just sort by last updated, and have the due date as a column so you can watch that.

Not that I'm aware of. That would be a decent Web Help Desk Feature Requests though.

That'd be a good feature request. I've noticed it also, I wonder if it was just easier for them to code it that way?