pabely ✭✭✭✭✭

WHD version, are you using HTTPS or HTTP, is this from an E-Mail link? Is the user a registered Client on WHD?

Sounds like your LDAP Sync is looking at the whole tree structure, you should really have any service accounts within a different area and only Sync in the part of the tree of the users you want to interact with WHD. Forcing a password reset is a function outside WHD as it is only a read only process.

If it never arrives in the Mailbox Inbox or is not in the Delete Items folder of the mailbox then probably not a WHD issue.

Modern Auth has been supported across all 12.7.x releases, you should see the OAUTH option available on the IMAP & Exchange/O365 Types

They do have a document about moving to different servers https://documentation.solarwinds.com/en/success_center/whd/content/helpdeskmigratingapplication.htm You can move the database in the following way: Make a Database backup cd "C:\Program Files\WebHelpDesk" pgsql9\bin\pg_dump -Fc -v -p 20293 -U whd whd > whd.pgdump On…

Thanks for letting me know, didn't want to advise a customer that this is possible if not 100%. Support are still to confirm either way after 2 weeks of chasing them.

Yes, seen that as well, especially when using Windows 2FA & WHD ADFS which locks you into your own credentials whereas you need to supply the mail account credentials to do the authorize. I have one customer who has 30 Inbound Mailboxes so this is a big pain once every 90 days - thanks Microsoft!

I have seen this error when connecting to a non English Mailbox and the "Inbox" is not actually called "Inbox". If it is English based and you are sure there are no other folders called "Inbox" as subfolders the I would personally remove the App Registration in Azure and create a new one which you should have new Client ID…

Within the Inbound Mail setup you need to change from Authentication Mode = Basic to OAUTH. See Configure an incoming e-mail account for Office 365

Yes, no better. Have to put in enclosed URL Link.

I think you need to supply a little more detail here, are you the WHD Admin or just a student with a project to complete? 

Hi @"Peter_2022", I don't suppose you are using a shared mailbox in Office365?

What are you meaning about customize? Options display / not display depending on what has been setup by your Admin.

There is a Hot Fix 1 now but it does not appear to address either of these issues

It was not designed to work in that way as an Inventory system, it is to link the problem Asset to the Ticket, ie I have an issue with my laptop, I have more than one available to me so identifying which laptop has the issue.

@"michellem812" For the Word-Wrap issue support gave us the following work around. 1. Navigate to: <WebHelpDesk>\bin\webapps\helpdesk\css\SharedStyles.css & <WebHelpDesk>\bin\webapps\helpdesk\sass\SharedStyles.scss 2. Open the SharedStyles.css file 3. Update the text word-break:break-all} to word-wrap: break-word} 4. Save…

Only if the Notes are added by the Dev Techs a Hidden Notes & Tech is a member of a different Tech Group and within that Tech group the flag "View/Create Hidden Notes" is unlinked. This will stop them seeing ALL Hidden Notes though across the board.

Are you talking about from a Client point of view when linking Assets?

I would personally go to WHD12.7.9 + HF1 only due to the word-wrap and embedded YouTube issues in 12.7.10. The Installation / Upgrade Guide states you have to go via 12.7.7, this is due to the conversion from PostgreSQL 9 to Postgres 13 which is done at that stage via the "upgradeDatabase.bat" procedure.

I would personally install exactly the same WHD release, restore the PostgreSQL database to make sure OK then upgrade to a later release of WHD from there.

Support told me this was due to new CSP policy introduced but if I test similar on their other Service Desk solution ITSM this still allows such links. 

Of cause, will depend on the Database type you are using and if it resides on the same server. Many sites who use say MS-SQL or MySQL will want to host the Data on a separate Database Server so in those cases no database move is required. If you use PostgreSQL then the following article should help Back up and restore the…

Web Help Desk does enable you to manipulate text in mail via Java Regex within Setup > E-Mail > Options > Incoming Mail but it is a bit of a dark art. You could change the actual Mail account being used to be not HTML based, set it as just Text or Rich Text and emojis should be stripped out of converted to text equilivents.

Yes they can be reused. If you upgrading the Windows Server OS itself then no issue as the license binds to the MAC address. If you are moving to a fresh Windows 2019 Server then it will require deallocating on the existing machine within Setup > General > License > Padlock then inputting onto the new system via similar…

Yes I get exactly the same, also wrong when doing the same in a FAQ and using the Button to link a Youtube link,

Good to know, saves me building a 12.7.1 test rig, applying HF1 and seeing the difference!

I can only help with a paid supported version I'm afraid, I don't believe the free version will ever work with any Modern Auth Mail provider which they are all moving to. If you are interested in a paid version I can DM a route to achieve this.

That is the trouble with the free version, you have to be on a paid support version to take upgrades. If you want help I can approach you privately. 

https://customerportal.solarwinds.com/downloads#18533 dropdowns show older versions

GUI to manage certificates as within Setup > General > Certificates, such an option did not arrive until the 12.x.x releases. I wouldn't touch this option anyhow because if it does not take the keystore.jks and does restart you have to fall-back on command line / Portecle / keystore explorer etc anyhow - best to just work…