nino2u ✭

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• I came across this post while looking for solutions for a test environment. Is this something that is still being worked on?

  in Sandbox Environment Comment by nino2u March 23
• Agreed 100%

  in Allow upgrade of Incidents to Problems without having to first create the Problem manually. Comment by nino2u October 2022
• It would still be nice to have one for Service Requests

  in • Ability to have categories and sub categories independently for Incident, change, problem Comment by nino2u November 2022
• You should be able to do that in 'Automation Rules'. I setup a rule that changes a 'After Hours' dropdown from 'No' to 'Yes' when a ticket is created outside of business hours.

  in Change the value of a field using Logic? Comment by nino2u December 2022
• Those are some amazing suggestions. I'll give them a try! Thanks!

  in Dynamic Form Rules Comment by nino2u October 2022
• Just tested it, and it's much faster! Thank you!

  in Dynamic Form Rules Comment by nino2u July 2022
• Thank you much. I'll give it a try today

  in Dynamic Form Rules Comment by nino2u July 2022