nchidozie ✭✭

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  • I think this is possible in a roundabout way. You need separate roles AND categories for this. You create your normal user role and add a restriction for categories you do not want them to see. Then create a 2nd role, likely very similar to your standard role, but don't assign the restriction the category. Then in the…
    in Catalog Permissions Comment by nchidozie January 2021
  • I would have to disagree. not all of our machines are 1:1 ratio. Some user may use multiple machines / one machine may have multiple users. Would not be useful for the machine to only be attached based on the user. What if they submit a ticket from another machine than their primary? then the wrong info is in the ticket.…
    in Auto Attach Computer to Ticket Comment by nchidozie September 2021
  • I somewhat disagree here. If you are going to be asking them to tell you if its related to the computer or not then they should also just be able to tell you the computer. We have a field for them to enter computer name, vast majority do not actually enter in the name here. They will type in their name, or "N/A" or "???"…
    in Auto Attach Computer to Ticket Comment by nchidozie April 2021
  • In a similar boat. How we are doing it now is make the hiring manager fill out the onboarding ticket since they should know almost all of the info. Then the request gets sent to HR for approval. Basically double checking what they show in their system matches what is put in the ticket. Once it is approved it kicks off the…
    in Service Catalog processes requiring multiple participant inputs Comment by nchidozie May 2021
  • Setup > Global Settings > Service Portal Scroll down a bit and you should see these options. These will appear, if selected, when users are creating tickets on the portal
    in Can a requestor choose a priority level or due date when they create a ticket? Comment by nchidozie December 2020
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