Comments
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Hi. I did something similar here as a work around. thwack.solarwinds.com/.../
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You Sir are Gentleman and a Scholar! I have been going nuts looking for that! Thanks so much.
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Thanks, Mike. It seems so obvious now!
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[quote userid="163733" url="~/product-forums/solarwinds-service-desk-swsd/f/forum/95995/auto-create-a-new-ticket-from-an-existing-ticket/303586#303586"]Tip – use the “eye” to see if everything is copied. I had to try a few times before I got a token that fit.[/quote]Hi. So glad to be of help. The first few times that I…
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https://thwack.solarwinds.com/product-forums/solarwinds-service-desk-swsd/f/forum/95995/auto-create-a-new-ticket-from-an-existing-ticket Try this. I built it for our new hires
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My system emails them to me.
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My latest project might come to your rescue: thwack.solarwinds.com/.../303605
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Would the Jira integration not work for you? I can help you set it up.
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Hi. Did you come right? I might be able to help.
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Hi. I am not quite sure that I fully understand the question. What kind of process do you want to insert? ie: What should the process accomplish?
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Aw Shucks! Thanks so much. Suddenly I wish I had tidied up the XML code a little before posting. I promise that it doesn't look that bad in my Prod environment. It just copied poorly from Word!
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OK. I had a similar challenge that I have “almost” solved. But I think what I have so far will be quite useful to everyone here. The challenge – new user onboarding: Simplified process: * HR completes a catalogue item with all the new user details which are then assigned to an IT line manager. * As the line manager…
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<incident><custom_fields_values> <custom_fields_value><name>New Users Name</name> <value>{{New Users Name}}</value></custom_fields_value> <custom_fields_value><name>New Users Surname</name> <value>{{New Users Surname}}</value></custom_fields_value> <custom_fields_value><name>New Users Cell Number</name> <value>{{New Users…
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And the solution is: <incident><custom_fields_values> <custom_fields_value><name>New Users Name</name> <value>{{New Users Name}}</value></custom_fields_value> <custom_fields_value><name>New Users Surname</name> <value>{{New Users Surname}}</value></custom_fields_value> <custom_fields_value><name>New Users Cell…
