mthughes

I wonder why this is an issue for some and not for others - I checked my settings and found that "SolarWinds.Orion.InformationServiceClient" was set to streamed. It could be that the issue only happens when you have a certain number of objects and I am below that threshold with 107 nodes and 86 interfaces. I am also using…

Hi John, I would suggest that you try to do an snmpwalk against your switch. It that works, it will show there is some issue with your SolarWinds server (at least for these switches). If it doesn't work then you will at least know it is an issue on the switch/IOS side. You can run snmpwalk from any Mac or Linux server. I…

Hi Kang, You definitely want to use a table and not a custom chart. Add the Custom Table resource (it is considered category Reporting) to the page where you want to see the information. 1. When you edit the Custom Table you will select Specific Objects (static selection) for the selection method and then choose Custom…

Resolution: Not fixable I created a SolarWinds ticket for this and got some responses but all of the steps were basic items I already tried and they ended up not being able to help me. I gave up on trying to troubleshoot the issue and also closed the support ticket with SolarWinds. The two ESXi 5.0 Hosts are still showing…

Hello, I think that this post will help you solve the problem, Map Object Icons problems in the Orion Web Console You can verify that this issue is what is causing your problem by using the Network Atlas application from your SolarWinds server and not using the application from a remote computer. You should be able to see…

Hi, I would run the SolarWinds Configuration Wizard again from the server where SolarWinds is installed. Whenever I have had an issue in the past, this usually fixes any issues. Just accept all the default values (existing settings). It will go through and update all the settings with the correct values if any are not…

Hi, I did this almost identical upgrade path a few months ago with the exception that I was using a built-in SQL Express database on the primary SolarWinds server which was using Server 2008 R2. I decided to do a new Server 2016 VM deployment (1 for the new SQL server and 1 for NPM) after reading a considerable number of…

Hi, There is no difference between the IOS and IOS-XE configuration for the simple SNMP version 2c config. Maybe there is a bug in the IOS-XE code your switch is running. The commands shown for the Denali version of IOS-XE do not look any different to me either. I would remove all SNMP commands from your switch and apply…

Hello, I updated to the latest Orion and NPM versions more then a month ago and I also use Alert Central for sending email alerts. I have not seen any issues with alerts not being sent. I am not sure what you mean when you say that you "currently have all my alerts set up in Alert Central." Are you referring to the alert…

That error is showing that there is an issue with the CIM service running on the ESXi Host or the way that the CIM modules are being organized in ESXi 6.5 and what the SolarWinds Poller expects. I have not read any posts where people are having issues polling 6.5 Hosts recently on Thwack so perhaps it is the sfcb (Small…

Hi, I did have this issue as well when I did a previous update to 12.0 or 12.1. It has been a while though I did not make a note of the specific cause and solution in our internal JIRA nor did I create a bookmark to the solution unfortunately. I do remember that I had to delete a few files from SolarWinds server and then…

Hello, This is most likely a limitation on your Cisco IOS device. Cisco routers running IOS do not keep a separate statistic for the sub-interface - it only keeps track of the overall interface stats. ROUTER1#show int summ *: interface is up IHQ: pkts in input hold queue IQD: pkts dropped from input queue OHQ: pkts in…

Hello, I ran into the same issue this last week. I am polling the ESXi Host through the vCenter server directly. I had a RAID drive go down and after being rebuilt SolarWinds NPM still shows the drive as being in a critical state The hardware status shows as green when viewed directly on the ESXi Host with vSphere client…

Hello, For your first issue of having different Hardware Health values when polling via vCenter or ESXi directly, I would reset the sensors on the ESXi Host first to see if this fixes the issue. Most of the time when there is a difference in SolarWinds it is because that is what the values are on the Host or vCenter…

Hi, The issue you are having is from the way that SolarWinds builds the topology map for layer 2 connections for Cisco devices - it uses CDP. It can also use LLDP and cam table entries to build the topology. The problem is when you are using a port-channel or a VLAN interface that information does not match with the layer…

Hi, I was looking through some settings and I did find that they added a CLI Device Template setting in the Edit Node Properties window. They allow you to edit the templates (via cloning) and apply them manually to a node as well, though automatic application is the default based on node's System OID value. I have not…

Hi, With the release of NPM 12.2 they have began to use CLI polling for monitoring Cisco ASA devices - there is no way to poll some information (Cisco AnyConnect users for example) from an ASA using SNMP for security reasons. I do not think that you can do your own customization and set up a UnDP CLI poller yet but I will…

You can poll the value using the Universal Device Poller (UnDP) as mentioned and display the results in a table on a summary page and on the node detail page. It is a little more difficult to get those results into Network Atlas but might not be possible yet to provide the status on the map object based on a UnDP value…