mrzebulon

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  • Hello, >>three choices – Service request, Incident, and Problem you'll find in the "Labels.properties" file. Kind regards MrZebulon
    in Rename a label? Comment by mrzebulon May 2013
  • Hello, >>Is this a feature that's not yet implemented, a bug, or what? Neither - nor ;-) you forgot the space: Status:EmailClient:YES --> Status: EmailClient:YES Kind regards MrZebulon
    in email update command in tech view mailto link errors Comment by mrzebulon May 2013
  • Hi Josh. if you change the basic settings i.e. Level High 4 hours to 5 hours all existing tickts will have the 5 hours time. That's logical because every ticket reads the basic settings and if a tech decides to change the response time or the alarm settings, this must effect all existing tickets. Kind regards Roland
    in WHD: Setting ticket priority with existing tickets? Comment by mrzebulon May 2013
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