mrs.alterego · Director, Web Strategy & Development

Ah, yes...fair point, sir! Let me see if I can review the algorithm behind the "recent content" filters and see if there is something that would be eliminating this particular post from being viewed in that widget. Thanks for clarifying Bill!

Oh, yes, that piece has changed a little bit too when I added pagination. I was so sick of having to search for content and the latest content was at the very bottom, yet there was no option to go to the last page to see the latest content. That drove me crazy! Let me know how you like the view settings. This is new and…

Hi rj-smith‌ - can you double check this is still happening? Around the same time you posted this, we received an office-wide notification they had resolved some issues that were impacting Customer Portal, as well as some other internal applications. We want to make sure this is resolved for you, and if not, we can ping a…

‌I have been begging our vendor to use Orion because we don't own those servers. The most I can do is use NPM to ping the individual nodes but it can't tell me when certain themes break, which is what happened here. If they would let me teach them how to use NPM and SAM they would be much more proactive rather than…

What brand is the switch? Your renewal is all good, and if the license details says you're not at your limit, then I wonder if there is a switch that is not supported by NCM?

No worries scottyplo​, and I hear what you're saying. Some good news is that a lot of the participation points have also increased, and we will be releasing the monthly missions to automatically add points each time you answer a question correctly, so you won't have to wait until the end of the month! :-)

Thanks Radioteacher​! You are so kind to say that, and consider it passed along to DanielleH​, maria.bungau​ and the recent addition wabbott​! These girls really do make my job so much fun...and of course, the amazing community peeps like yourself!

Hmmm, yup, you're right. Let me check on what the criteria is on the points. I am wondering if you responded to both posts so closely it kinda threw a hiccup in the system. BRB with an answer...

Did you download one of the free trials or an actual free tool? For example, our Network Performance Monitor is a free 30 day trial but what I think would be best for your needs is our Free Tool Bundle known as the Network Analyzer & Bandwidth Monitoring. You can definitely use those products on a computer without the need…

Hey Joshua Biggley ... Leon Adato stole "awesomesauce" from me! I've been saying that for years...LONG before Discover started using it! LOL

If you have not logged into Customer Portal before, it will prompt you to create your own Individual User Account that would be tied to your SWID (SolarWinds I.D.). I think you'll need to have the SWID and password, though. If you don't have that or know someone who has it, you can contact our customer service team and…

We usually recommend keeping all the products together on one database, exept the NTA product. This one you will want separate, as you've already read; however, NPM, NCM, IPAM and UDT should be together. As for the reports, when you set up your reports in the product, you can select your timeframe, so 180 days is possible,…

OK, let me take a look at how the PM is adding the scripts to that area to make sure it's being added as a true download. As for the bookmark issue, I need to reach out to our vendor on this one because it's behaving so inconsistently and oddly for many of us. In the interim, if you just bookmark the main Product Roadmap…

Hey Jaime, I'm going to move this into the LEM forum so you can have some technical assistance from those using that particular product. Sorry for the confusion!

They are amazing, fun and sweet fur babies! <3

superfly99‌ remi f‌ - We implemented a fix for the thwack logo. In our attempt to make the global navigation responsive to different monitor sizes, we accidentally caused some overlapping; hence why only the "T" and "C" were hyperlinked. We believe this to be fixed, but if you are still experiencing the same issue, please…

So bizarre! It seems I have some more investigation to do!

justinh, have you double checked your "preferences" to make sure they didn't change? You can get to your preferences from the drop down menu of your name. From here you can see if your notifications to inbox/email are turned on: Let me know if this doesn't resolve the issue and I can work with you offline to troubleshoot.…

Ha! Mrs.aLTeReGo does not want to be First Lady!

Victor J is correct; due to all the spam issues, we had to put a message governor in place to help alleviate some of the barrage of spammers posting to the community. I know it's rather annoying, and we apologize for the (hopefully) short inconvenience. We will remove it as soon as this gets under control! Rach

Ha! Princess Lea is WAAAAYYYYY cooler than any Disney Princess out there (IMHO)!

Hi shartz​ - love the feedback! Since you tend to use the Customer Portal to check on renewal dates and such, would it be beneficial if there were some kind of link between thwack and CP that would show you the same information regarding your licenses in thwack that you would see in the portal? Would you link the two…

Hey bluefunelemental‌ - that's a really great work-around! I didn't know about that one, so thank you for sharing! :-)

We would need to delete it at the database level and then work with DanielleH​ and/or maria.bungau​ to see about getting a refund of your points. Is this something you need to do? Have you checked out or just added the item to your cart?

Is that a Feature Request jeremymayfield​?

Yes that changed when we upgraded the software at the beginning of February so when you see the @ symbol it will show you how many untead messages you have in your inbox but I promise we didn't erase your identity ️

The Sales organization is split based on product specialty, i.e Network Products, System Products, Tools, etc. so it would be challenging to identify the right sales rep depending on your needs; however, there is always the sales email inbox that all the Account Executives in the sales organization have access to and they…

pjaganat​ or ding​ - do one of you know the way to help out jciz75​ get this kind of report created?

There are literally millions of OIDs out there, and everyday new devices and technologies with new MIBs are released. Every time we release a new version of a core Solarwinds product, it comes packaged with the latest MIB database. We also update and compile the MIB database every 2 weeks if you want to update the MIB…

I forgot to address your question regarding having a customer portal account; my assumption is your company is already a SolarWinds customer; if you have not ever been added to the company account (also known as a SWID, SolarWinds ID), then you will need to contact the administrator on the SWID and have them add you. If…