mrs.alterego · Director, Web Strategy & Development

We do indeed have API available: Orion SDK Information

Hi bdufresne​ - Thanks for letting us know the email distribution isn't working properly so we can get that addressed asap! We just spoke with our vendor and they are shipping it out ASAP but unfortunately we won't be able to ship it our normal way and provide tracking...but it's coming! And we will fix the email…

Hi allistair​ - I sent you a DM where I gave you the tracking information.

This is a great suggestion, jspanitz‌ - hey kkpenney‌, maybe this could be a good "feature request" for the customer portal?

I've moved this into the SAM forum so our SAM customers can assist with your question.

damien.solodow - can you tell me which version of Outlook you're on? Thanks!

Are you guys on a PC or Mac? I know a browser is a browser and it shouldn't matter, but weirder things have happened :-)

stevepasq‌ - when you attempt to export the template from the product, can you tell me what the extension is on the template? Nothing appears to be wrong with the server, so now I'm wondering if the extension of that template is not valid; if this is the case, you may have to download the template directly from the…

Our vendor is working on updating the renewed cert; this should be resolved today. Thanks for letting us know! :-)

The long and short is when the engineering team is in a place where they need customer feedback, that is when we release a beta. If there’s no beta yet available, it means the team(s) are still plugging away, but due to legal restrictions, we cannot commit to a time for beta's, R/C's or GA releases, hence why we don't…

bvaldez​ - As of right now there, we do not have an active VNQM beta. When one becomes available, the beta will be announced, inviting current product owners to sign up. Hope this helps. 

st.crispan‌ - could you give this another try for me? I had to restart the services on that server, and I was able to successfully download. If you are still having issues, please feel free to contact me directly. Thanks, Rach

Hi byrona​ - I am not the PM for Patch; however, Dani and I did reach out to the Patch PM so you should be hearing something soon.

Hi susan.kelley@jhuapl.edu‌ - I moved your question into the NTM forum so you'll get some additional insight from folks that own or have used this product.

The IP Address Manager does have a "free" trial, and I wonder if maybe that is what you clicked on, rather than the IP Address Tracker which is a free tool. Here is the direct download link for IPAT. Hope this helps... Download a FREE trial of IP Address Tracker from SolarWinds

The description is correct, in that we order sizes up to 2XL; however, once you get into the "select size" option, you will be presented with only the sizes we have left in stock. Does that make sense? These two t-shirts are remaining shirts from past campaigns so we may not have all sizes available anymore.

Thanks for this feedback m60freeman‌. I will investigate and let you know what I find.

Hi txyang‌ - Orion will auto-detect, however it will require a manual action on your part to monitor the newly discovered/added devices. HTH! Rach

To be honest bspencer63‌, we haven't changed any of the settings on the new spam filter, although we do know we have many oddities that we are trying to work through with our vendor. I noticed that your content wasn't really hitting our moderation queue until today, so I'm baffled as to why all of the sudden things have…

I've moved this into our Web Help Desk forum so you can get in touch with those using that product. :-)

Hey blipscomb@mcpss.com‌ - one of us will email you offline to update your username. :-)

‌She is freaking adorable!!!!

Moved to the NPM Forum to help gather answers from those more familiar with Virtual Routing and Messaging. :-)

The @ symbol is an indicator of how many unread messages you have in you thwack inbox. Are you saying you should have unread messages?

Thanks for the feedback ecklerwr1‌ - we had hoped that adding the Orion SDK to each product page that used it would make it more visible. Hopefully now that you know it's on the product pages, you won't need to use the search field anymore. :-)

Hi maggie‌ - I think this might actually be due to our new spam vendor, Mollom; there are a few "kinks" I am noticing, such as inability to send a direct message, and now apparently bookmarking. Would you be willing to send me a screenshot via email to rachel.morrill@solarwinds.com so I can document this for our vendor? I…

‌I moved this to our NCM forum for you ️

You can always utilize the Library & Support page for NPM to gather all the information you could ever need regarding this particular product. Ideally, you can reach out to our LATAM Channel Account Managers (CAM) and they would be happy to help work with you, too. If you are not already a registered partner with us, you…

To find what version you're running, you can simply open the web console and scroll to the bottom. It will list all the products and their versions for you.

Hi bleearg13‌ Thank you for bringing this to our attention; we sincerely apologize for the wait on your ticket, and I’m glad we have someone working with you now to get this resolved. This was escalated internally, but in addressing some of the comments made in response to this ticket; my concern is that if we suggest…