moyzan

Dirtysouth, did you have a high number of devices that were in error when your task ran? I'm just asking that to see if this might be the cause of our jobs hanging.

No, those with a username that I manually setup are ok. It's those that are using the global one that are not. What it does is it sends the ${GlobalUserName} string, not the global username I configured. I got some news from support and they say it's a database connection issue that was supposedly fixed by introducing…

I opened a case with support and they sent my logfiles to the dev team. We were able to see that NCM is indead sending the wrong username to our TACACS+ server. There doesn't seem to be a pattern. I will update this thread once I get an update.

After verifying some settings suggested by solarwinds support, I finally resolved the issue. I went into the properties for the scheduled task in the windows control panel and set it to stop if it ran for more than 10 minutes. I tried it and the task was stopped after 10 minutes. Of course, this doesn't explain why the…

I tried the job again and it won't stop, even though it sends a notification that all is done. I will open a ticket for this.

I will, don't worry. It happened again on december 24th.

No, although we use french names for the jobs, the OS and the NCM install is in english.

Ok, I'll wait till tomorrow just to make sure it does it again. It didn't do it all week last week so I want to have a "live" case. I will not stop the job if it happens.

"Each night we refresh the nodes table that we use as a staging location(please note - this nodes table is in a separate database to that of NPM - don't delete your NPM Nodes table!)" That's a good point, I hadn't thought of what would happen if we didn't refresh/cleared the staging table (or the separate DB made just for…

I think I found out what's wrong. We're using PIX 501 version 6.3 and the "more system:running-config" is just for version 7. I tried to login directly to my PIX and couldn't run that command. I think I'll settle with a show run for now...

I will open a ticket after the holidays. Thanks.

I called support and they manually deactivated the license for me. License manager didn't work for that because we're still using version 8 and it will only work with the current version (9). I will be able to make the switch later today. Thanks for the help, Borgan.

[19/04/2010 3:43:23 PM] Timer detect: Cannot Log into router - bad password Double-check the password you entered in the device properties in NCM.

I was mistaken. I ran another query and found 6 duplicates. I will fix that and hope the warnings go away! Here's the query I used: SELECT Nodes.IP_Address AS IP_AddressChamps, Count(Nodes.IP_Address) AS NombreDeDblsFROM NodesGROUP BY Nodes.IP_AddressHAVING (((Count(Nodes.IP_Address))>1));

We installed NCM last week and I have the same problem. It started the job last Saturday the 9th at 00:01 and I just stopped it. Here's the last part of the log that shows what happened: 1/9/2010 12:10:19 AM : Completed Backup Journalier : Job-774437 ; Devices : 378 ; Errors : 135 Execution time : 8 minutes, 35 seconds…

I'm having the same problem. I tried Yann's solution but it didn't work. I modified the template and it gives me a connectivity error when attempting to download the configs. I enabled the trace but can't really say what's wrong by looking at it. Should I open a ticket for this?

He didn't. I downloaded the license manager but it says I can't deactivate the license, I need to call support...

Thanks, that's exactly what I was looking for! I wasn't looking in the advanced alerts, that's why I didn't see it. Thanks again.

could you post your script here? I'm not an SQL guy but it could give me an idea about what to suggest to my SQL admin for the custom node import job. thanks!

Thanks, I found the chart you mentionned but there doesn't seem to be any data to display. Is there an option or feature that I'm not using that's linked to this chart?

I just checked and didn't see any duplicates. Unfortunately, I can't tell if this is an old problem or not. The earliest I see is November...

1: I did, and the ticket was closed. The ticket is 126551. 2: I can't really tell you what SP I'm on. I'm assuming it's the latest since I downloaded the install files less than a month ago. I'm also assuming the latest Hotfix was included. EDIT: I'm on SP5, I checked the help-->about Solarwinds Orion NPM 3: To be honest,…

I just checked my logs again and it happened several times in december. It was on the same scale, about 200 failed attempts.

Thanks, Marie. Do you want me to report any other incident like this?

Thanks, Vic, I'll try that.

No idea why it's not downloading your config. There is a way you can check why, though! In NCM, go to files, settings, advanced, session tracing and enable it. This will allow you to check a log file of what exactly happens when NCM tries to download your config. The log files will be in a folder specified in the window…

For those interested, I ended up opening a ticket with support. The only way to remove those icons from the menu is through the database in the table "mapstudiofiles". They were not on the server because I use Atlas from my PC. They were on my PC but with names like "041a191b-7ea3-4d7b-ad53-1a2fb2d140d2.wmf", that's why I…

They are seperate DBs, no need to worry. If you want to make sure, just create a dummy node in NPM then import it in NCM then delete it. You'll see that it will only be gone from NCM. The opposite is also true. Chris.

I'm interested as well to see what you do.

Besides having the same password, what else could be different between the switches? If you haven't done so yet, I suggest going in NCM Manager then settings--->Session tracing and turn it on. This will produce trace files that will show you what's going on when NCM tries to connect and download configs. It's most likely a…