Comments
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Justin, Thank you so much! This is exactly what I was trying to figure out. It works exactly how I was hoping it would.
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In order to export more than 1000 assets you will need to go under General then under Options. There is a field called "Max Search Results." You can increase the number that it returns (I put 10000) so it will pull everything. I've been told you can also leave it blank and it is supposed to pull everything. Keep in mind…
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Chris, I can't thank you enough for your answer. This was the last big thing I was trying to figure out before we switch all of our inventory into this system. So, thank you!!!
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I currently have them separated that way so the students can only see the tickets from their specific location but I was trying to actually remove them from the tech list for other locations. Basically I would like to do this: When a tech opens up a client ticket and they want to re-assign it they will only see techs that…
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I was hoping that there would be a way they would talk and import information like SCCM to include the IP address, MAC address and such of the device.
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So here's what I received back from my case: Log in as Admin\Setup\General\Options....Max Search Results. The "safe" Limit is between 1000 and 5000. It does in fact produce more results, but in some cases I have way more than 5000 of one type of device.
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I believe the only way you could do this is to create a different survey for each request type you have and build that information into your greeting for the survey. Under Tickets - Request Types you can then choose the specific survey for each request type. This way you can customize each one. Hope that helps.
