michelle.dionisio15 · Senior Technical Academy Coordinator · ✭✭✭✭✭

Hi @richmondg , We typically send a request to the THWACK team the week after all virtual training sessions. We still need to review the attendee list and confirm who completed the survey.

SolarWinds Observability Self‑Hosted 2026.1 Release Training Now Available The SolarWinds Observability Self‑Hosted 2026.1 Release Training is now live in your Customer Litmos portal. Please check it out to stay updated on the latest features and enhancements. Thank you for your continued support

Hi @"RAJPAD" , you may find helpful study guides here (SolarWinds Certified Professional Program | Success Center). If you have a SWID account, you can log in to the Customer Portal to access our on-demand and live SCP Exam Practice Sessions. For your reference, here are the links to both live and on-demand practice…

Hi @"ImNishat" , kindly coordinate with your Channel Account Manager, because we only have limited slots per training. Thanks.

 @"jhon5566" , the trainers usually place the survey in the chat box at the end of the class, just in case you missed it, here is the link https://forms.office.com/Pages/ResponsePage.aspx?id=4abzg3AEE06YTxaiU3KRTHL1zAZDm4RMkHT9DNCIa8tUNVRINjUzVzY1NDVVTDNQUzFUR0lUNElDVCQlQCN0PWcu . Please take note, to be eligible to claim…

Hi @"jhon5566" may I know what class did you attend recently, so I can send to you the survey link. We usually send the request to the THWACK team, a week after the training.

@"rupamkumari" , you just need to attend the 70% of the training attendance and answer the survey,

Thanks for tagging me, @"donrobert5" , let me know if you have inquiries.

Hi @"hs08" , based on the report provided they completed to award to you the points last January 3, 2024. As I mentioned in my message to you, kindly check it on the last page of your Thwack Points, because of the year is still in 2023.

Yes @"donrobert5" 

Hi @"hs08", upon checking, the points we requested last time was already awarded to you, previously you have 35,741 and now you have 41,892 Points in your account.

Hi @"rupamkumari" thank you for your interest in SolarWinds Academy Training. We have available virtual classes in December, you may check it here Virtual Classrooms | SolarWinds Customer Portal.

Hi @"san.tran" , it's my pleasure to help you.

Hi @"san.tran", kindly send us an email to certification@solarwinds.com so I can forward and check with PSI support if they can issue a receipt 

Hi @"dagsct21", for June classes we will be issuing the THWACK points this week. Please take note that in order to be eligible for Thwack points, you will also need to attend at least 75% of the chosen class. Thanks

Hi, I have already requested 3000 Thwack points for you last April 4, I'll check with the THWACK team the status of your points in your account.

Hi, in our records, you attended NPM and completed a survey for that class, so I awarded you 2000 THWACK points last April 4, and upon checking your points before is 74,347 and now it is 76,347. Let me know if I missed anything. Thanks

Hi Pattpall, here is the survey link https://forms.office.com/Pages/ResponsePage.aspx?id=4abzg3AEE06YTxaiU3KRTHL1zAZDm4RMkHT9DNCIa8tUNVRINjUzVzY1NDVVTDNQUzFUR0lUNElDVCQlQCN0PWcu. Also, I would like to remind you that in order to be eligible for Thwack points, you will have to attend at least 75% of the chosen class.