michael.lipton · Consultant · ✭✭✭✭✭

It can be confusing to the user (non-technical) that right after they log into SW WHD they are brought to one of the tabs directly (usually to open a new service request). Instead they should be brought to an information web page (service catalogue) as they may not need to actually open a ticket if the information is there…

Having a service catalog would make this software even better than it is. IMO the only thing missing from this software to make it very powerful

I thought you were able to add an image into the note section of a ticket?

done

I performed an e-mail migration from a hosted exchange managed by a 3rd party to Office 365 and 1 of the users couldn't log in the next morning. I asked her if she reset her password using the instructions provided and/or tried the temporary password sent to her. She said no and complained that 6 months ago (prior to my…

A service catalogue would be nice, any plans for this in a newer release?

The ticket was created manually and I've deleted all the approvals

The service catalogue is a must have. If you look up reviews of this software, you'll find that common across the reviews, classified in the CON category.

Just seems to me that the number data type isn't that great unless: 1) The number you want to collect is less then 1000 (so the comma doesnt show) 2) The number you want to collect is a large number that is more readable using commas

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Would the solution be to make it a regular (non-number) text field? Does anyone else get impacted by this or is it just me?

Can anyone advise (looking at SW) what are best practices for creating groups in SW WHD? With the installation I am working with right now, some find it confusing and not sure if they need to look in group tickets or tickets assigned to themself. Is there a recommended best practices for using groups? So far I'm not…

Here is the 2 top ribbons you would see, first is a "tech" and the second is a "client". It appears only "techs" can use the reporting feature. If you're not a fully licensed user you have few options. I think the reporting aspect should be available for non "techs" because then you need to buy a full license for other…

Since you can associate colours with locations, if the users are part of that location, you will see the colour in the list of tickets.

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Hi Order ID - 4190 Date - Dec 9th Item - Thwack coffee mug Received e-mail confirmation Dec. 9th 9:51am but no further emails or tracking number

I don't remember the day and time, it was months ago but I tried to order the SW cups for 1200 points. It shows I own it but never received the confirmation e-mail.