mharvey ✭✭✭✭✭

maria.bungau‌ is the bestest! She is awesomesauce! was that too much?

Love this idea.

Thanks for sharing this information Leon. It's very helpful.

Completely agree.

congratulations to the winners.

This is a great idea in my opinion. You can then report against how many of your created FAQs clients are finding as beneficial.

Is there a way to delineate what is and is not a sandwich to the monitor? My fear is that it may inadvertently pick up a burger and give it an invalid classification thus triggering the ketchup alert, or a high temp alert. 

When will we receive those points? Just curious.

I haven't had any issues with getting anyone on the phone, as long as you don't mind waiting through the phone tree. Opening online can take a bit of time to get a reply, but fortunately they have given a path to ask if something hasn't been addressed.

We're still trying to resolve how we want to handle patching. Right now I think it's a mixture of SCCM and WSUS, but with some of the major projects we have going on, patching is going to be rethought out after their completion to see how we can best optimize patching. 

The feature is to get this option added out to the base charts that load on the Vital Stats tab for Percent Disk Used, rather than using the Top XX charts

I too have to be in agreement with rharland2012‌.

I like the little workshop. Can't wait to see some of this in action.

That narrows it down to 1 of 3...lol.

I don't think you can emphasis enough how important communication is. There are two many times where working on projects things are added to a scope with little to no definition as to the expectation. The same occurs for other items given to IT personnel. The better the communication, the easier things move. Management is…

No winner announced today? I like seeing not my name called out

shale2001, congrats, we are all a little bit envious of you.

Thanks for sharing the information

Yay!!!

I edited the post with my linked in Share as well. More than happy to share these. I think the videos are an awesome piece to thwack.

I had one particular time when there was a debate on choosing ticketing system A vs B when helping to set up an IT helpdesk team, and get them into measurable metrics. My biggest argument boiled down to what the system was initially designed for. Having worked in call centers and helpdesks before, I had experience where a…

Great overall information. I think I fall into the same group as many where I've used WireShark more often than not, but this is solid information for an alternative that I'm looking forward to trying out. Thanks glenkemp for this info.

makes sense.

Did that and ended up running up blank on the security question. It did work with the systems question though.

signed up for this beta last week. I'm guessing it may be a bit before I hear anything due to the holidays.

this is a good idea. Along with it, maybe be able to create custom ticket forms/layouts for specific request types.

Having worked for several organizations I've seen what happens when there are Standards and when there are none. Working for an IT Services company not too long ago, I was able to see how small and mid-size business have to limp through when there are multiple servers setup, but with no standards in name, role, or setup.…

maria.bungau‌, I'll split the crate with you if I manage to win . Granted I have no idea how I'll ship anything to Brno, but isn't it the thought that counts? hehe.

same. Says I've already completed the survey

Nice. And I commend you on being brave enough to post a throwback picture. I, on the other hand, do not have such bravery. I can however share what I call this which is how my daughter considers me a hero.