mharvey ✭✭✭✭✭

Have you ensured that (a) you have no AV on the server doing mail filtering and (b) your Exchange/SMTP server is setup to allow emails from your NPM server. I've seen in the past where this was not the case and emails would fail. Regards, Matthew Harvey Loop1 Systems

The update you need to make for the alerts is in the database in the websites table. You'd need to update the ServerName column to the vanity domain URL so you'd use Update Websites Set ServerName = 'networkmonitoring.abc.com' Regards, Matthew Harvey Loop1 Systems

The reason you are seeing this is because within the database these empty fields are actually NULL values that are basically ignored by the filter, meaning they won't apply to the filters you want unless you add the following: Comments is NULL. You may want to add this to the existing filter so: (Comments NOT LIKE…

Bassem, Thank you for this input, we are looking at your support case now and will respond through the case to further assist you. -Matthew Harvey SolarWinds Support

Nope, I was looking merely at the resourceID. I've seen issues in the past where there would be a 0 and those properties would then try to apply to any and all new resources added to a view. Something similar can happen with Limitations. Try: Select * from Limitations where WhereClause = '1=1' or Select * from Limitations…

I'm guessing you've removed and re-added the resource to the view. It's almost acting as if it's auto-hiding which it shouldn't do. If you have access to the database, run these queries: Select * from ResourceProperties (see if there are any entries here where there's a resourceID of 0 or NULL, if so, this could be what…

Is there a limitation tied to the view? At the bottom of the customize page window?

It should be possible, You'd need to go into the Settings, Email > Options and under "Create Accounts for Unrecognized Senders" you would need either set this to yes, or set the domain they are using. You would also need to give each user the ability to update any ticket, basically making each of them a client admin.

Let me give this one a check and see if it will work for what we're trying to do. Thanks

ok I may have to do that then, I've been setting it to (default) and then after a day or so noticing it gets set back to ASA.

Seems that way, was hoping it wouldn't be since there is no All Components resource that's similar to the All Applications resource.

No, still haven't had any success. I'm going to be upgrading soon and will see if this is fixed in the later version.

What's the script syntax? What credentials are you using, domain or local? Regards, Matthew Harvey Loop1 Systems

I agree, something seems up. Without alert escalation the alert will only fire one time while the device meets the trigger condition. The action as well. There will not be a repeat unless you are using the alert escalation to fire continuously after xx time. Granted, if you also have the option to prevent the action if the…

The poller checker tool is a utility in the Orion installation directory (usually C:\Program Files (x86)\SolarWinds\Orion) that allows you to discover if your SNMP enabled devices support the different MIBs that NPM polls for. 

Adding anything to the UnDP doesn't mean you are going to see options in the List Resources. This just gives you the ability to poll for vendor specfiic information that NPM isn't getting. If you are not seeing anything, then likely the device doesn't suport the MIBs that NPM uses to poll for this information. If you use…

Are there any issues within the firewalls where an ACL needs to be updated to allow the traffic? How fast are you polling the firewalls? Is it the default 120 seconds? When you see a report that it's down, have you gone onto the SolarWinds server and run a ping to see if those fail as well? What version of SolarWinds are…

Glad to help out.

As with kenosmith3, I just went through this process myself. Due to a couple of software issues with the version of SAM we had, I decided to go with latest and greatest releases. The only issue I ran into was NCM. I found that with not being on the latest NCM prior to the upgrade, I had issues when it came time for NCM to…

NPM is not designed to run on anything other than a SQL database. If you are running NPM version 10.2 or later, you can upgrade your SQL to SQL 2008 Express which has a 10GB limit. Regards, Matthew Harvey Loop1 Systems

Thanks for sharing this. I've been contemplating the same change myself to our deployment to make the subjects a little more legible for my team. 

Did you define the monitor for remote host? I believe by default it's Local host.

Meant to update this thread. I had found the cause of the issue was a server in our environment that had become completely unresponsive. Seems that SolarWinds was continuously trying to get WMI connectivity to the server in question causing the RPC processes to continue to build until we saw the alert flood. We rebooted…

Our file shares are on an EMC Isilon, so not sure that would work.

Already did that when I initially set the servers to dynamic in order to expedite the IP change during the migration. Seems like discovery doesn't use that setting.

Did you ensure there is no check in the Group Historical Data by Days option in the General tab? This is about the only thing I know that causes this issues. Regards, Matthew Harvey Loop 1 Systems

There's only one to pull which is the path the publisher writes to. All CDR records are created from the publisher in CUCM 10.5 cluster. Found that with VNQM I have to have every subscriber added into SolarWinds in order for it to properly process all the CDR records rather than just processing with the publisher added.

This is what I'm seeing.

What version of NPM are you using? What view are you using? Can you attach a screenshot showing the full resource?

All I can recommend is what I did previously, reinstall then request escalation if there's still a failure.