Comments
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Firewall & Network Traffic
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@"AZDiablo" In the Service Desk Settings, you should be able to toggle this option on/off under "Reopen Resolved/Closed Incidents". It would be nice if that option was more robust by adding the number of days option.
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Setup > Service Desk > Notifications
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Setup > Service Desk > Categories > Default Assignee and Notifications Setup > Service Desk > Notifications
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@"Adam_Brierley" I also couldn't find anything that would make the "Priority" setting mandatory for platform users. The default priority for new incidents can be set, but there is no checkbox/toggle for making that setting mandatory within the service desk settings (the priority list is also not customizable). It appears…