mgoblirsch

Firewall & Network Traffic

in What are the top 3 most important features to give you better awareness of the network infrastructure Comment by mgoblirsch August 2021

@"AZDiablo" In the Service Desk Settings, you should be able to toggle this option on/off under "Reopen Resolved/Closed Incidents". It would be nice if that option was more robust by adding the number of days option.

in Cannot Reopen Resolved / Closed incidents after x days. Comment by mgoblirsch November 2020

Setup > Service Desk > Notifications

in Email notification to requester when agent creates incident Comment by mgoblirsch October 2023

Setup > Service Desk > Categories > Default Assignee and Notifications Setup > Service Desk > Notifications

in Setup alert/notification when ticket created from portal Comment by mgoblirsch October 2023

@"Adam_Brierley" I also couldn't find anything that would make the "Priority" setting mandatory for platform users. The default priority for new incidents can be set, but there is no checkbox/toggle for making that setting mandatory within the service desk settings (the priority list is also not customizable). It appears…

in Making Priority a mandatory field Comment by mgoblirsch November 2020

mgoblirsch · IT Specialist · ✭✭✭✭✭

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