meyekell

We need this too! We need notifications based off a tech selected date. We have a handful of techs with 50+ tickets and managing them is quite a task. It would be awesome if they could schedule reminders based on the date.

This request has come up multiple times in my organization as well. Even if there was an action rule or some type of way to make this work, that would be fantastic!

Thanks for your help with this! Much appreciated.

There isn't currently any type of integration. I don't know if we could develop an API. We are quite a ways out from taking a closer look.

We are looking to use WHD as a customer relationship management tool in a call center. There will be around 60 reps and over 50,000 calls a month that will be tracked. I wanted to know if there is anyone out there that currently uses WHD like this. Thanks.

Hello, Thanks for your reply. They do have the option to assign to themselves, but they liked it better when the ticket auto-assigned to them. I think that only occurred on an request type with no tech group. I feel like I'm still missing a piece of the puzzle. I appreciate your help for sure!

What I have been doing is marking in active ticket types with a gray color and then I select a specific department within the request type and select none. Is that what others do currently to archive the ticket types?