meech

Can I crochet this on my desk please? Thanks to the AMAZING USERS who came up with this request. We had so many stories of people sending out a gazillion emails by mistake.

You're right, its goal isn't to be a puff piece. Do you have time to talk to me this week? Please reach out to me in email if so at kellie.mecham@solarwinds.com.

This is all about the amazing success center diva Jennifer Kuvlesky!

Hi guys thanks for letting me know! I'm working on it with Anna Rowe. Anna or I can explore what's happening and then let you all know.

wluther has it right!

wluther​ we aim to please . . . .

jxchappell​ have you already completed this survey from SAM or User Experience forums? It's the same survey, we are casting a wide net to get many responses. If not let me know and we can troubleshoot.

DanielleH​ is Samson a bear? He kinda looks more like a small bear than a dog. 

People standing, left to right: Shy D, Joseph B, Ashley O, Katie C, Tulsi P, Susan C, George R People sitting, left to right: Kellie M (me!), Veronica A, Kristin B and Jen J.

Besides you Kevin or in addition to?

designerfx​ thanks for this! What questions did you have to go find answers to when inheriting an environment? For example, did you know where the nodes came from/if you were monitoring the right stuff, or not? If not, how did you figure it out? Do you remember other questions you had to go research and find answers to?

Hi superfly99 Thinking about this place where you are now, were there any things that tripped you up or were hard to figure out about the state of the Orion environment? Anything about "what objects are in here and are they the right objects?" Anything about anything else? We're all super curious about how we can better…

Yay Matt! @Sipher2K send me an email with some times you might have for us!

Oh Josh we have plans for you my friend (evil chuckle). But--do you have it on a NOC view? If not, next week or the week after I have you in mind for something else!

oooh you abandoned it? You know we like to hear about that. Do you have time to talk to us any afternoon this week, Jeremy?

Awww Paul all of us in UX are always happy to work with you--and all of our amazing customers! We remain committed to gathering feedback from all types of users across the spectrum, although it's easier for us to get hold of experienced folks like most of you, and noobs remain harder to get hold of. With that in mind,…

Hi The G0at, FYI I've passed along your feedback about the on hold muzak to our IT guys, and they've let me know that in fact they've heard many comments recently about the muzak. Looks like we'll be doing a refresh of our IVR menus and some other phone system work in the middle of the year, and they've promised they'll…

huh, that is a weird one. What specifically gets us an 'excellent' to date, adam.beedell​? Where do we still need to work on things?

dsimpkins please keep a running list of issues with success centre docs and send to me directly in email at kellie.mecham@solarwinds.com We don't often get fabulous feedback about improvements to docs, but, we have a team of awesome people who can update mistakes--send all issues, confusions mistakes in docs to me for NTA…

Hi orionfan​, when you upgrade and things have settled a bit, would sure like to talk to you about your thoughts about the upgrade process, the new version and NTA in general. Please reach out when it's a good time to share your feedback in a WebEx session with User Experience (UX). Thanks!

Wow, you have perfect timing orioncrack! Ironically, the UX team is getting ready to run some feedback sessions on some new designs for alerting in the next several weeks. Feel free to email me directly at kellie.mecham@solarwinds.com to learn more, set up a time to take a sneak peek at early designs, and give us your…

jeremymayfield​ I think so much depends on the context of who you are talking to. Are you talking to others in IT? Are you talking to people who don't really understand what a Sr. IT Director (or CIO) does? --Two very different audiences, two very different approaches. If you were talking to a new acquaintance of yours who…

Hi Chris welcome to thwack and the SolarWinds Community! I'm a UX Researcher and my job is to work with our users to understand how to make our products easier to use, more useful, more efficient--and to create better experiences with anything SolarWinds. We do lots of different types of activities and feedback sessions…

Just so everyone knows, if you submitted a NOC view by August 10, as per the requirements in the original post, you'll get your points. Apologies, I am running behind on requesting them! Please email me directly if you do not have them by Friday Sept 6 end of day. Thanks!

Hey all, feel free to share stories of what you want, views from other products (scrubbed of course and/or emailed to me directly only), and perfect world descriptions. Keep 'em coming!

adorable. Just.adorable.

oooooh M_Diva, a noob! We in User Experience love talking to noobs to understand your initial impressions: what's working well? what's confusing? Talking to us on a webex for a quick bit nets you 3000 thwack points--and you will have our rapt attention. Got some time to talk to me this week? Private message me, meech, and…

Hi tonedepear​ and steven carlson, This is exactly the right forum, so thank you for the comments. Can you both answer just a few follow on questions for me? * Is the spacing issue primarily in NOC views and reports, or are there other places as well where it is an issue for you? * Colored grid--I want to understand more…

Bueller? Bueller? Bueller?

Hi Amir, Sorry for the late reply, we're learning how to use our very own space. For information on best practices setting up certain devices in SolarWinds, go to the product forum for the product you are using to monitor your Nutanix virtual servers (for example, SAM or V-Man product forums). This space is for tracking…