mchelone

I just had this request from My education technicians.

They way we do it is we have a support group much like your walk up helpdesk, they get a majority of tickets filtered through them. If its a specialty application that is only ever handled by a certain department we have tech groups for that specified ticket category. The majority of the time our support group receives…

Not Higher Ed, K12 here but we support 22 buildings, some buildings that share departments and grade ranges. We also have many different tech groups some of which cross over, I'd be happy to help you spitball.

I have already started the process here in our IT department of looking for a replacement, the lack of communication and updates is really frustrating and the last 2 releases have been integration updates mainly with very little new actual features added to the product. Yay they can now integrate it into other SolarWinds…

I know at my old job this would have been great as we had people doing analytic's but not actually participating in the day to day ticket resolution or usage. I know here that we may be moving to WHD and that my bosses boss would love to have metrics access but would not be interested in much but numbers resolution's and…

We use scanners for our inventory, with tablets for our techs. Just make sure the scanner is set as a keyboard input device and that it has a carriage return set to hit enter when you scan an item so that it automatically searches. As for adding inventory your're better off downloading the template from imports to a .csv…