mbelcik

Milan, is Service Desk a new product? Is it intended to replace WHD?

I installed on dev system today, upgrading from version 12.7.5. So far no issues seen.

Agreed. This is completely unacceptable. LDAP authentication for techs is a necessity in our implementation. I can't believe such a core feature would be removed.

I'm able to confirm this as well. I am unable to to login with client account via ldap after disabling ldap on my tech account.

Problems, incidents, action rules...these processes are ridiculous. All we need is a button that says "Create linked ticket". Sometimes blows my mind how complicated the WHD dev team makes simple tasks.

In setup, go to Tickets > Request Types > Select your parent request type. There is an option to "Hide request detail" near the top.

Would also like clarification on this.

What version of WHD are you running? From an Admin account: Setup > Clients > Options > Default Client View.