mavturner

Karl, I'm looking into this for you and will let you know something soon - sorry for the inconvenience. Mav 

Swine, I'm not able to resolve 173.194.9.217 either. Also, if you don't have any addresses resolving, you should check the name resolution settings. Go to Settings - NTA Settings and scroll to about mid page. You should see the section matching the screenshot below. Mav 

rmoney, we discussed this internally and we would like to investigate further. Can you open a support ticket and reference this thread? Please include the diagnostics when you open your case. Mav

The blog that was referenced earlier is the best source of information on the topic. A short version of that is, we have a list of regularly updating known bad IP addresses. This list is intentionally focused on known bad addresses to minimize the noise created with most threat feed services. If an incoming event includes…

There was an issue for certain types of events processing and rule firing. We pulled 6.3.0 and replaced it with 6.3.1. If you upgraded to 6.3.0, we advise you to upgrade to the service release, 6.3.1, to avoid any issues. Additional details can be found in the 6.3.1 release notes. 

The SLX license is based on throughput, not elements. This is a completely different type of license than our element tiers. The NPM SL100 license is based on elements. The NPM SL100 is a hard limit of nodes, interfaces, and volumes. You can modify the polling intervals, but you cannot exceed 100 nodes, interfaces, and…

Bryan, Thanks for the detailed response here. * This is something we are aware of and are quickly working on two things to make this better. The first is being able to delete a port, the second is the provide filter options on the Port Details resource so you only see specific types of ports (active, monitored, specific…

Deltona, This value is polled from the device. You can confirm this by checking the value directly on the device yourself. We poll ifLastChange 1.3.6.1.2.1.2.2.1.9. Mav

Hi Zibak, this is not a known issue. Can you please open a support ticket so we can help resolve this issue for you?

James, I've logged this as a feature request. Mav

Unfortunately there is not a Yes / No field. As you mentioned, this can be accomplished using a text field. What is your concern about using the test field?

Tom, Do your database data files have the standard MDF and LDF file extensions? For example, netperfmon.mdf and netperfmon.ldf. If not, you may have the problem described above. You can take the following steps to fix: Detach the Database, rename files with extensions and reattach. ReRun Config Wizard and it will complete…

Can you include some screenshots and more detail about the problem? It might be best to go ahead and open a support ticket.

Are you hitting any high latency alarms with those nodes? You might try being more specific instead of using the more general Status.

Farooq, I believe this is happening because NCM ships a Syslog server and that is the service being used instead of the NPM one. Mav

You can add a custom field to track this. For example, create a field called "Purpose". Go to Settings -> IPAM Settings -> Manage IPAM Custom Fields. When an address is manually set to Reserved, then starts responding, IPAM will change the status from Reserved to Used. When the device stops responding, the status will…

When you check the box and click submit does it immediately not save, or does it save it for a while then go away?

Can you provide a little more detail about the alert not working? Did you try other alert action like logging to the events log to make sure there isn't an issue with sending email (if that is the case, then we should be troubleshooting a different issue). When you test the trigger action do you get an email? Also, try…

This looks like a bug with the ProCurve. Have you opened a support case with HP or tried upgrading your firmware? Mav

Sean, we have a service release RC available (1.0.1) that I will send to you offline that should help with some of these issues. In the service release you can delete nodes just from UDT and some of the polling issues were fixed as well. Which port history resource are you talking about specificaly? Does it look like it's…

Are you running the UDT 2.0 RC or 1.0.1? Also, what type of trunk are they configured for? Finally, what type of switches are they? Mav

UDT is vendor agnostic. We use standard MIB tables to collect the connection information we need. That being said, some vendors implement (or don't implement) these MIBs differently. When we run into issues with specific devices and vendors, we are interested in fixing those issues. For the v1 launch, we focused on HP and…

Zach, I've never heard of anyone doing this and I don't think there is an easy way to find this information. Once thing you might consider doing is sending to an email address (maybe a gmail account) on all of your alerts to see how many have been sent over a specific time period. Obviously this won't give you any…

MohammedMiah, Sorry but I don't quite understand your question. Are you saying you reconfigured the ports to match Citrix but expect a different result in the report? What exactly would you like the report to look like? Mav

Will, Did you create any account restrictions for this user and interface? You can check by going to Admin->Account Manager, select the account with the problem and click Edit. You should see an Account Limitations section, anything there?

David, When you click one of the interfaces in your first screenshot, does the top Application resource show similair data? What does the netflow data on your internet router show? Mav

Is topology collection causing issue? I strongly suggest you keep it on as we will continue to build out this functionality and start to incorporate it in other areas of the product. We were collecting topology prior to NPM 10.3.1. In fact, the 10.3.1 service release has some work to minimize the polling impact on the node…

Chris, do they have APM? It might be easier to just write a simple Linux script to report and alert on this. Is that an option here? Mav

Just to close the loop with everyone else, we worked on this offline. There appears to be a bug in this specific notification. If you click dismiss then clear the cache and refresh (control F5 or shift F5 depending on browser) you should be good. As a side note, the number in parenthesis is the number of jobs, not the…

jonemy, Unfortunately, there is not a good way to accomplish in NTA today. This is something I have discussed with other users as well and I have captured it as a feature request for NTA. Thanks, Mav