matt8 ✭✭✭✭✭

We use one. That's what you get for reading the documentation!

You are correct the Approval web-interface is on the client side, not the admin side. Should just be a button at the top in the client view. Assuming your admin/client accounts are linked, there should be a little blue "person" icon in the upper right that lets you swap between these two interfaces. It can also be approved…

There is sadly not a way to split a ticket. You could post it in Web Help Desk Feature Requests for a future release.

Same issue here in Chrome, haven't tried IE.

* We use Lansweeper - it seemed to provide the most features in the least amount of cost. * I chose and implemented it * Personally, the asset management in WHD is sufficient for small businesses, but isn't quite feature-heavy enough to replace something like Lansweeper. I personally prefer having a separate application,…

As far as I know, the only way to change it is in the actual admin panel under Techs. There is no option to change your own in your personal settings. You can however change your own vacation status and there is a tech permission for that.

Are you getting an error message? What is happening that is causing your install to fail? Need quite a bit more info other than "I'm having trouble".

I can't think of an out of the box way to accomplish this. You can upload documents to assets and to clients or import details into either from a CSV, but nothing with Docusign.

You can go into the MSI builder and create the client agent to not notify/change background/etc. These are obvious things that can help you view a machine, but if my memory serves the screen on the end user slightly flashes when you connect. Basically, this is not the ideal software solution for what you are wanting to do.

I really think WHD needs an overhaul in the notes and editor department. So many of the competitors have in-line screenshots with ability to drag & drop or paste right into the text body. The attachment capability for images is pretty poor. Its one reason we have considered moving away from WHD

I'm not sure if I completely understand your question, but WHD can integrate with a few other software solutions. Namely: For Asset Management: * Lansweeper * Absolute Manage * Casper * SCCM It also integrates with SolarWinds products…

I believe the username and password are both whd for the database, as well as the database name.

What do you mean by keyword? I was looking at action rules and see rule names, descriptions, etc. - not seeing something that says keyword. You could likely do this by scripting it in SQL or whatever your database backend is. Depending on what you are wanting to add, it might be very easy.

I don't have any advice on the specific error, but no doubt certificates in WHD can be a pain. If you click the https, can you show look at the cert it is loaded and see what the cert looks like? Make sure it matches the listing in Portecle. I'd be willing to help in more detail, but we need some more information I think…

Your image link (which is a URL to your Gmail attachment) is not valid.

I've never tried removing the Mirror Driver like this, but you might be able to do a dpinst /u path Using DPInst to Uninstall Driver Packages (Windows Drivers) Also, if you didn't know this, you can use the DameWare MSI builder to create a client for your machines that does not include the mirror driver. That way it won't…

I believe the default user/pass for the database is simply whd . You might give that a go and see if that helps phpadmin connect

Under the Clients area, you can lookup a specific user and set a color. You can also set a color for a request type or tech group. 

WHD does not check for updates automatically. The only "outside" communication it can do (that I am aware of) is checking for licenses, but you can choose to do that manually.

I have found that nightly restarts of the service helps with performance. We only have a few techs, but WHD has never been a speedy application in my experience. We run the following scheduled task: c:\program files\webhelpdesk\whd.bat restart (restart is the argument to the batch file) Not sure what all WHD.bat does…

Looks like this is an update worth sitting out for a bit.....thanks to all for sharing your findings.

Personally, I find the quick ticket takes longer than just making a whole ticket out right. I agree, it would be nice if there was a better way to make quick tickets - would use that a TON. If I was smarter, I'd find a way to log tickets with the REST API

Definitely agree. Not much there to get excited about

I know this is resolved, but for the sake of someone searching and finding this post - it is under Setup - Clients | Options.

It works quite well if you like it yelling at you when you go to save a ticket because you opened another window I've mostly gotten used to it, but it is anything but ideal.

I asked pretty much the same thing here: https://thwack.solarwinds.com/thread/78120 Basically, there isn't a good way. I reassigned a bunch of tickets to different ticket types before I deleted a few, but discovered that if the assigned tech of the reassigned ticket is no longer active, it will reassign the ticket…

* I unfortunately don't recall exact day - I believe it was last week towards the beginning of the week (Sept 1 maybe?) * Solarwinds Polo * Quantity 1 * Size Large Hit order, site refreshed (slowly) and reflected the point deduction, however no confirmation email was ever sent.

You definitely have some misconfiguration as out of the box, this is not how this product works. Your expectation of "My Tickets" showing all tickets assigned to you is the default behavior with a properly configured environment. My first guess is that perhaps you are not added to any tech groups, that the tickets in…

Ah - I see what you mean. I don't know of a way to accomplish what you need I am afraid.

If you set an approval process, the status cannot be changed until the approval process is complete. So you could have the tech who is allowed to close tickets be the approver, so he can dicatate when it is "OK" to close the tickets.