matt8 ✭✭✭✭✭

Do you mean the request types by chance? Those can be configured in Setup-Tickets-Request Types

This is a great suggestion - really think that WHD needs some TLC in the quick ticket area. It just isn't very efficient for creating one quickly.

Would absolutely love a feature like this - it does not exist in WHD unfortunately.

What you are asking for is very possible. If a tech creates a ticket, you have the options to assign the ticket to the attached Tech Group or yourself. Tech groups are tied to the Request Type. The Tech Group is in Settings - > Techs -> Tech Groups and can be configured to assign in a lot of different ways (by assigning a…

We do this by adding all the techs all to the the level 1 in tech group and have it force email notification to "Level Techs". We then have it assign based on lead tech, but you could also have it assign on level tech with the lowest load.

I believe there is a sample report, created with the application install, called Monthly (Full Month) Ticket Report. If not, you can create it easily (obviously change the time range to whatever is designed).

Of course, you just need to backup the database, install WHD on the new server, and restore the database. Pretty straight forward. Solarwinds also has some documentation on it: Migrate Web Help Desk to another server - SolarWinds Worldwide, LLC. Help and Support