matt8 ✭✭✭✭✭

I just hope there ARE some WHD developers.

Dumbest question goes to a vendor of a broken monitor who asked me if to put a CD in my drive before plugging in the monitor.

We don't baseline in maybe the "normal way", we rely on our network monitoring solution. With historical data, we can pretty accurately get an idea of levels of use for a resource as well as get notifications if usage levels are lower or higher than normal. I do believe having the historical data is perhaps the most…

Don't see another activity yet...unfortunately could not attend the 1pm webinar...

That isn't accurate - you can paste or drag & drop documents into a Gmail message no problem. Same with a ton of web applications, including a lot of WHD competitors....

Server room looks like a family of boxes and a family of cables made like bunnies and made a lot more of each.

Bummer - sorry it did not help

We evaluated a number of different solutions, but ultimately cost vs performance, Lansweeper seemed to win. In fact, it has a lot of features that I don't use or consider overkill. The most important thing for us was tracking network devices and non-connected devices. The latter is fairly do-able in WHD, but network…

If by firewall you mean the built-in Windows firewall, I think Group Policy is solution. You can set policies for the windows firewall there and apply them to your machines. I don't think DRS is the solution to your issue.

Can I offer a slightly different set of instructions? This is the guide I created myself when I ran into issues following the documentation WHD provides. A few steps may be slightly different, but it hasn't failed me WebHelpDesk+-+Certificate+Replacement

Stop the default web site or change the bindings to another port. If you aren't using it, I'd just hit Stop in IIS on the default website and then restart WHD. This definitely appears to be the problem.

Yeah, that sounds correct. Here is a screenshot of one of our tech groups that we have email everyone. Note that the actual assignment of the ticket, as shown on the Auto-Assign Tickets To is by lead tech. This is specified under the specific request types (Tickets -> Request Types)

What is your need for assigning tickets to other techs? Is it area of expertise, workload, etc?

I do not believe those can be changed.

Isn't possible, but there is a feature request you can vote on from a few years ago: This is one of the features that WHD lacks that may drive me to another solution

Replying to myself here... billypilgrim's idea significantly sped up my WHD install, at least when performing tasks that involve the email server. Thanks for the tip. Things like Group Tickets is still so slow though - I wonder if the bottleneck is the database. I am just using the PostgreSQL database - perhaps it needs…

In theory, maybe? For other types, it seems that setting controls the API call maximum. However, the documentation says this does not use the normal settings...but never tells you how to increase the limit. And the documentation is correct - I have max items set to 100, but can only get 25 in the API.

I'm kind of with you. We've implemented a whole process with a ton of extra tickets and I am not sure I love it. I wish it would just take one ticket through a flow.

Thanks for the response Peter.

Changing the email delivery threshold will make a huge difference in performance.

If I may, I think its great that there is some life, but its clear (at least to me, and probably a lot of other people) that this just isn't a high priority project for Solarwinds. I did a feedback session back in June 2017 and saw some of the improvements that are mentioned in your thread. That's over half a year ago, and…

Thanks - this is kind of what I needed to know. Doesn't sound like WHD handles this very gracefully.

Should be simple? Make a process flow - use dpt mgr for the first level, a single approver for the second, and the CAB for the third as you described.

Thanks pabely‌ and patricks‌ for confirming my suspicions. Glad I am not cray and this is a regression. Think I will file a ticket.

I've never had great luck with WHD being a speed-demon by any means. I will try billypilgrim idea of changing the scheduled email delivery timeout. Make sure you aren't using the embedded database though and use postegresql or another flavor. The embedded database was very slow for us when we used it.

What I would do is go to the Advanced Search and create a search that filters them out and click Save Query. The Group Tickets area has a dropdown for saved queries - just click the dropdown to apply it to the group tickets to filter out that request type. I have a few of these for the simple purpose of seeing whats…

Using Tasks (along w/Action Rules to trigger them) is a great improvement if you aren't using them yet. For example - Action Rule: If a new ticket created w/request type: New Employee, run Task "New Employee" Then your task could be: Create 1 ticket for Bob to create user account, create another ticket for Joe to image PC,…

Actually, you can remove an item from inventory without use of the ticket. Under the Parts, click the inventory tab. This is where you can put a number in the "Add Count" column to add to inventory. Simply do a negative sign to remove that many from the part's inventory. Then if you view the part itself, the item count…

Very little has changed since v.12 unless you rely on the ties to the other Solarwinds products.

We've never had that issue garciann - people reply to the initial ticket email all the time and it just adds a note to the ticket. I honestly doubt any of our users use the "add note" link.