martin.kunc

Hi njoylif, the schema of updating DNS hostname in IPAM 3 should be if hostname is responding for IP Address -> Try to find PTR record on DNS servers (configured on IPAM machine) -> Try to Scan SNMP. In IPAM 2/2.0.1 the HostName field is populated also from DHCP server client name. Scan for DHCP server leases is at the…

It looks that as as you mentioned, you have imported some fields (including Hostname) to your fields. The neighbor scan is separate scan from a subnet scan. Even if your IP is unreachable for Subnet Scan, but still has some record in ARP table, its marked as Used. These fields are not being cleared (because after all its…

Njoy, now I see. Currently, its not possible to ignore ICMP status and proceed with the DNS query. Anyway, as a workaround if you have DHCP server, would that be OK for you to scan a scope from it ? Leases contains DHCP Client name, which is usually hostname (non FQ). if this is not a way for you, we can make first option…

Thank you, if you have access to the Orion Database, can you please run the following query ? select * from IPAM_IPHistory where IPAddress='10.0.0.1' and HistoryType = 3 order by Time desc and replace 10.0.0.1 with the IP in question ? This will show us all changes of HostName, Source of change (usually its 1 -…

Ok, then the main problem is in that you are not able to see nodes in EOC. Are you able to see these Orions nodes in EOC Webconsole, when you login as that user ? When you go to the EOC Admin/Manage Accounts, do you see any limitations for your EOC user you use for logging to NA in the Account Limitations column ?

Hi Sonic777, what you describe should generally work. Could you please open a support ticket for this ? thank you, Martin

Hi again, yes, it is not possible to click-throught from EOC to Orion if you dont allow HTTP/S traffic over there. This is the part where I would start, I would allow some HTTP/S traffic to Orion to see if you are able to reach Orion Site properly. I am maybe not getting the second part of your post clearly. You can set up…

Geir, the dns name is being resolved to the HostName field, but when you have SNMP scanning enabled for the subnet, and you have SNMP credentials for the devices on it, the System Name is being filled from the device SNMP system name. It is just a different column, not to mix with DNS responses. When you check online demo…

Darryl, how are you connecting to Network Atlas, when you dont see any devices in there ? You mean devices on the map, or in the left devices list ? The whole process of conversion is chaging Orion Objects on the map to EOC objects, but before checking conversion process, we need to be sure we can see all EOC objects in…

Hi Sonic777, currently with EOC 1.3 is installed NA 1.4. But you should be able to use NA 1.4 or 1.5 while you are connecting to EOC server. I dont understand a bit if the problem you are seing is that EOC wont install 1.5 or whether you cannot login to EOC with NA 1.5 ? Can you please describe a little bit ? Please also…

Hi, you can set up the Orion Accounts instead of AD accounts to access the Orion Server detail and drilldown (click on node detail) will then use the Orion Account to authenticate you in Orion. This should solve the crossdomain scenario with authentication. For example you can try to setup the Orion Admin account under…

Hi John, it is possible to fetch these data from IPAM historical records. Please put folowing SQL in a new SQL Advanced Report: select n.IPAddress, g.Address as 'Subnet', isnull(cast(h.Time as varchar),'No response') from IPAM_Node n left join IPAM_Group g on g.groupid = n.SubnetId left join IPAM_IPHistory h on n.IPNodeId…

Hi, This issue is probably caused by disabled ActiveX in your Browser. Can you please put your Orion pages in the Intranet Zone in your browser (Internet Options/Security). ActiveX is used in IE to read data asynchronously on the page. Anyway, as nrms mentioned above, allowing ActiveX will just get to to the next error,…

Zhenjie, as a customer you can ask us to help with a SolarWinds product by opening a ticket at this page http://www.solarwinds.com/support/ticket/supportticket.aspx It would be the best in this case, because we would need to check some log files to help more. Martin

Zhenjie, the issue was that Web site was trying to retrieve some data from one of SolarWinds services, but it wasn't able to connect there. There might be different reasons for this, simple one is that SolarWinds Information Service was not running (for example when service is starting it takes few seconds until its…

Darryl, Map convertor uses credentials, which has the current windows user created in EOC for concrete Orion. For cross domain scenarios I would recommend to use Orion Account (like Admin) instead of Windows Account. Also, the account has to have Node Management rights on the Orion. Please also make sure you are using…

Hi DirtySouth, before testing EOC drilldown to the Orion, I would try to connect to the Orion directly, from the machine, you will be using EOC web console. Are you able to get there some credentials ? EOC drilldown to Orion uses credentials, that are set for Orion under Manage Account, (unless you are using AD…

Hi bluefunelementa, I would discourage you from editing aspx files directly, because they apply to all users. IPAM is storing its user related grid settings into IPAM_Setting table (with Category=2). Each user has json serialised settings in the table per an IPAM grid. For example Manage Subnets grid looks like: [{"id":"…

Hi Rolony, can you please open a support case for this issue and if you could post here support case number to speed up the process a bit. Thank you, Martin

Hi Bryan, thanks for writing this note. Can I ask you for upload us EOC & NPM diagnostics and if you could mention what VOIP test is going on in there ? Martin

Hi Zhenjie based on the screens you have send, It looks like your SolarWinds Information Service is not responding, I cannot tell the exact reason without looking in some log files. Can you please to restart SolarWinds Information service on the server, if that helps ? If not, could you please create a support ticket for…

Hi Raquel, 1. you can setup DHCP server to use specific ports/ranges for RPC. RPC itself uses port 135 for Discovery, where it will offer a services on specified ports. That means, you have to have port 135 open and then your specified range on the Firewall and for example remote MMC console or IPAM should be able to…