martian_monster · Lead System Engineer · ✭✭✭✭✭

Wow that is crazy how much that costs now. 

Yup and I usually do that and mark a correct answer as well when it gets to that point. 

Nope not at all. I have spoke to quite a few of the higher ups in the support and they all say really nice things but nothing really changes. I think I have had some of these tickets open for at least a month maybe more at this point. 

Yup web console loads up just fine.

Oh do not get discouraged - I am terrible on certification tests. My only gripe with these is when you get your results at the end and you cannot do a screen shot of the results. Back when I was doing the MCSE tests you would at least get a print out of what you did bad on so you could focus on those areas. I have two more…

serena​ So When I balked at the price shouldn't my sales person gave me different options? The sales person also did not mention ANYTHING about the APE included with this which others are eluding too. All of the other vendors I deal with are usually really good with working with customers on figuring out the best price…

Thanks for your assistance with setting up ServiceNow and Solarwinds integration. Question - if all I did was setup the instances and if I leave the Operational state to enabled will it send alerts to ServiceNow or do I need to do some additional configurations? If I leave it enabled will Solarwinds send alerts to…

Of course it is just easier to purchase the log analyzer and have it work. If we were not running Log Rhythm all over the place I could probably bring up log analyzer BUT... 

So according to support they don't support failover...

So I am trying to find the configuration instructions for IPAM I can find how to install it and requirements but what I am looking for is how to configure when adding DHCP servers to IPAM. If someone could point me in the right direction that would be great. thanks.

Yeah that has been my experience. After 2 or 3 weeks someone gets back to me and lets me know its a bug. Like you said how long have we been without it? LOL 

Will be interesting to see if SCP escalation team is actual support. Anything I have needed help with lately support has actually made the issue worse.. which is kind of par for the course.

Update ran very nicely. The actual update of all of the Solarwinds software took about an hour. Had a few issues with updating some of the agents but that has happened in the past and usually a restart of the service on the node fixes it. Now to have a look at the new features in the update. 

Are you having any odd issues with your Solarwinds Agents? On Saturday around 5CST all of my agents went offline and some of them came back online automatically but others did not. I still have a few I need to check on why they did not start. I kind of forgot about the agent issues until this morning. I guess I could…

I would not hold my breath on that. I applied the 'early release' version of this HF and it did not fix a thing in my case so I had to undo it and reboot things to get them to work correctly. Still waiting to hear back from support.

Apply the hotfix and let me know if it works. Prior to changing the settings from streaming back to buffered the system would work for 36 hours or so and stop working. After I did the change it ran for 5-6 days before Orion stopped working. I applied HF 3 so hopefully my worries are gone and hopefully so will yours.

That worked!! I have just dabbled in SWQL a little bit but more and more I am thinking I need to try to work on SWQL a bit more. If I put this query in the alert when it fires it will add that information to the alert and I can edit what I would like in the alert?

wluther I am not sending the events to Orion. I have the monitor checking the event log and then returning a yes/no to Orion. Judging by your statement because I am not sending the actual events to Orion I probably can't add them to an alert? This is my first time working with the Event Log monitoring/alerting so I am…

Thanks! I will have a look at both of these and see where I get. 

Just a summary of what I found after some digging. 1. We had a service account locked out of AD that instead of just stopping access continually tried to login to AD. 2. Once we unlocked this account it stopped hitting AD 3. This started last week when someone tried to use the account but locked it out. 4. Screen shot of…

I think I was able to uninstall 4.8 and things look like they are up and running now. Not sure if I want to run the SW updates or not now that things are up.

I went down this path with them when support told me to HF NCM - you had to patch your systems fully to get the HF for NCM. I have a ticket open for this same issue where I did not want to update things and just apply the HF. 

Any idea of what alert or monitor this would be?

My sales person just responded back asking if there was anything in particular that I wanted to go over and I let him know we will be discussing how they plan on fixing support. If this turns out to be a glorified sales call I will end it and start looking for a new monitoring solution. 

And the other part of my problem is I should have stated the OS - I doubt this MIB is included in Server 2003.

Thanks! I am working off the list of variables to get the email of the alert working with actual data hopefully my changes will work.

I think I am missing something here. I went and created a custom property called AlertDisable and added 4 nodes to it. Then to enable it I went to custom property editor and selected the 4 nodes and Edit multiple values and hit True. I then went to the alert I have configured for these 4 nodes and added under the actual…

Yes polling is affected during the maintenance. Currently we have SW in just one of our locations but when the connection goes down between the two locations the one sends out all the alerts like it all went down but realistically there was ISP maintenance or we were doing some kind of internal work. We are looking for a…

My last upgrade I was able to use the new Solarwinds update utility. IT WAS AMAZING!!!!!

I have sent them a whole bunch of diagnostic logs off Orion and a few Agent logs.