mark_wiggans

 Permissions yes but I would hesitate to think it's DB related. See my steps in this thread-

 Thanks for the input- We hear you and are looking into this further.

Unable to replicate on this end. Would it be possible to open a ticket and collect some diagnostics from either of you?

http://www.solarwinds.com/support/orionNCM/docs/orionNCMAdministratorGuide.pdf on page 20- good to hear. for others the file that needs to run is SolarWinds-Orion-NCM-version#-NPM-Integration.exe

 

How many elements as well as nested maps are contained in the map? It would be really interesting to understand what causes the failure to load from the map directory. Are there any permission restrictions on this folder? There is a Microsoft application call "procmon" located here…

 You can add interface descriptions to nodes http://www.solarwinds.com/CirrusDocs/CirrusAdministratorGuide.1.115.htm and custom properties in Cirrus http://www.solarwinds.com/CirrusDocs/CirrusAdministratorGuide.1.35.htm and when you run Find Address this info will be in the results.

 I'll try to come up with one today. The 2 Hotfixes have addressed most of the permissions issues, yet we are aware that others continue to have ongoing and new issues.

 Thanks- I'll look into this for you....

Could you post a screenshot? Reply-> Options > upload file. It might help if we can see what you are seeing? Are you using passthrough authentication? Do you see red 'x' s?

 You shouldn't be able to test Basic alerts in the Advanced Alert Mgr. Is the adv. alert enabled? Are you getting an hour glass when testing your advanced alert in the Advanced Alerts Manager? 

There is a document that lists what ports are used- http://www.solarwinds.com/support/Orion/docs/SolarWindsPortRequirements.pdf

 You might check your voicemail. The tech working the ticket has left you two voice mails.

Verify what Trigger message you have in the alert.

 Steps to Truncate Syslog: Truncate the table if you do not need to keep historical syslog messages Open Database Manager Start > All Programs > Solarwinds Orion > Database Utilities > Database Manager If this is the first time you use the tool, add your database server by clicking on the Add server button. Expand your…

 try this- Config. Adv. Alert ->New->Trigeer Condition- pull down Type of Property to Monitor- It should be there- not sure why its not- :( 

3)go to the query window of the TrapVarBinds table and click the read write button Hit Query then refresh then switch the radio dial to read/write- You should see the table populate below. Now you can run the query in the box. For step 7 I don't think you would need to do a repair on the install. You should notice the DB…

 Yes, more than likely.

 Yes, this works with any of the previously installed modules.

 yes, one of the developers is looking into this- The hotfix has worked in clearing this up for some in the past-

 There is no re-occurrence setting available at this time.

Go to C:\Program Files\SolarWinds\Orion and delete the file called MapMaker.Toolbars. Now when you open Map Maker a new toolbar file will be created (MapMaker.Toolbars) and the tool bar should reappear.

If you are starting to see gaps in data then run through some of these steps... www.solarwinds.com/.../gaps.htm

 Try running through the Configuration Wizard to see if that helps.

Yes I do. It seems to me that it's a bug.

 maybe this thread will help with those...

Could you run some diagnostics? The Diagnostics Utility can be found in C:\Program Files\Solarwinds\Orion\SolarwindsDiagnostics.exe [assuming a default install path]. Run this and within the results look in the DB-> AlertDefinitions.csv file to determine if these definitions are in fact in the DB.

I have seen that there are some update for NetFlow v3 SP4, Orion VoIP v2.0 SP3, APM v2 SP2, NCM v5 SP2 and NCM integration module for NPM v5.0.1. Are those updates available for the evaluation software or have some particular version for the eval software ? They are in the same zip file with the Eval. and the update.exe…

 Just verify that the NODES table reflect Engine ID 2- if not then run this Query to change them update nodes set EngineID = '2' Right click >Query > Paste in above query o Over "select top..." >change radio button to read/write > refresh

Is there a list of these "variables"? here is a list near the end of this pdf-thwack.com/.../AdvancedAlertsandVariables.pdf Also, here is the list of Node variables from the Admin. guide. http://www.solarwinds.net/NetPerfMon/SolarWinds/OrionAdministratorGuide.1.294.htm