mark_wiggans

janunez- I'm not sure why your replies are bouncing. Be sure and respond to the case from the email generated via the Netsuite ticketing system. It's the link 'Click Here to Update the Case Online' which contains a very long email address like this "">system.netsuite.com/.../login.jsp The support@solarwinds.net Email…

It should be in the customer portal under additional components - for customers with active maintenance. If it is not appearing I would contact customer service. customerservice@solarwinds.com

janunez- Received your email today- glad to see it was resolved. Thanks! Mark Wiggans SolarWinds Support

Support is in the process of being restructured to better serve customers in a timely and efficient manner. Currently the phones are not an effective way of opening a ticket. Our new online ticketing system is the most effective method for getting responses. forms.netsuite.com/.../externalcasepage.nl Mark Wiggans…

Not sure if this pertains to your particular case: www4.solarwinds.net/.../topic.asp On the second issue see this: www4.solarwinds.net/.../topic.asp If this does not help please submit a ticket online with Support for resolution. Thanks- forms.netsuite.com/.../externalcasepage.nl Mark Wiggans SolarWinds Support

 This can be done in Cirrus-

 That is by design- see this thread for details- As for the Support ticket- Netsuite has identified the issue as being related to non-us country codes and are trying to fix this as a top priority. Until then you might select US as a country now regardless of your country when submitting a ticket.

Unfortunately each OID needs a separate chart at this time.

Orion works well with SSL Below is a link from Microsoft on how to enable http://support.microsoft.com/kb/298805 For AD Integration see the detailed steps here http://www.solarwinds.com/NetPerfMon/SolarWinds/OrionAdministratorGuide.1.346.htm

 One suggestion is to see my instructions from this thread- specifically the second set of instructions where you detach the DB-

 The additional maps are now located in your Customer Portal under Additional Components-> Orion -Orion Mapmaker-

More details:

Go to Administrative Tools > Performance and see what the write disk queue lengths on the SQL server are? Are the gaps happening with all charts?

 If the MIBs are not already in SW database then you will need to submit the MIBs to Support to be compiled and placed in the MIB database. forms.netsuite.com/.../externalcasepage.nl Attach them to the auto-reply. 

 You will need to login to your customer portal. www.solarwinds.com/.../

 Wow! I didn't realize from your previous post you had v 6.5- You might have to uprgade that server to 7.8.5 first then pursue upgrading to 8.1-but to be safe I would work this one through the support team- The architecture has completely changed since 6.5 and you should air on the side of caution.

What are the largest tables in the DB?

 can you post the link?

 not exactly what you were hoping for but in the Settings you can enable the Auto-Search feature to help you search a particular column.

Try parking the license as detailed in steps 12 & 13 http://support.solarwinds.com/kbase/ProblemDetail.cfm?ID=764 you have to copy and paste this link in....

 This is a common requests that is not currently possible.

 yes, see this thread

My guess is the new server is still reflectiing to old Engine ID. See the steps from this guide to possibly resolve. http://www.solarwinds.com/support/Orion/docs/OrionServerMigration.pdf

 Enable JVM SNMP and try adding a custom SNMP monitor, assuming you know which OID is needed for your task.

 The SNMP fields in Orion are always updated with each SNMP request that is issued. So the values will always be the last known value set on the devices. Try to create a custom property using the Custom Property editor to insert the interface captions.

 Try stopping and restarting the services to see if the interfaces come up. Solarwinds Orion-> Adv. Features->Orion Service Mgr.

Could you provide a screenshot or any more specifics?

 The best thread for an explanation with excellent external links....

 Some other process was occurring on the DB when the MainTaskDataReader tried to access it. Process ID 72 was the transaction that was deadlocked.

 It will only play on the box Orion is installed on.