lmmzr

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  • We need chat BEFORE the session is established. People are looking for quicker, easier ways to engage support resources and IM meets those needs. Can SolarWinds offer that in Web Help Desk?
    in Web Help Desk Feature Request - Chat/Remote Computer Hookup Comment by lmmzr May 2016
  • I think bpavlov​ is asking for the WHD Client interface to offer "chat support" in addition to and similar to email support that is based on request type and tech availability. This is a huge need in our world today where people often don't have time to make calls or wait on emails.
    in Live Chat Capability Comment by lmmzr May 2016
  • We use a different remote control system but would really like to have chat embedded in various intranet launch pages so people could have quick access to support. The expectation for immediate support has really diminished interest in submitting WHD tickets via email. People don't even want to bother calling anymore. Chat…
    in Live Chat Capability Comment by lmmzr May 2016
  • Thanks for the quick response! I watched the screencast (Launch DameWare Remote Session from Web Help Desk) but from what I see, the Dameware chat functionality doesn't allow clients to approach techs until after the remote session is established. Here's an example of what we are looking for:
    in Web Help Desk Feature Request - Chat/Remote Computer Hookup Comment by lmmzr May 2016
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