Comments
-
Similar request - https://thwack.solarwinds.com/product-forums/solarwinds-service-desk-swsd/i/feature-requests/negative-survey-results-trigger-a-notification was created a short time ago.
-
I guess the header is called the Sticky Tool Bar. Would be great to have the Requester Name on the top. Watching a SolarWinds video conference today and noticed this even during the VC. Hard to personalize comments if you have to scroll all the time.
-
I wonder if a change to 24 hr (military time) for business hours would help this? I don't think there is an option to set 24 hr clock. Not my preference but maybe easier coding?
-
And then use " " when you want to limit? We have to do that already when using multiple words.
-
This might be covered in part by the "What we are working on" section of THWACK SWSD. * Task Management:* Make each task and approval an “object” in the application. This will allow us relate tasks, add comments, create custom fields, time tracking, and custom task states in the future * Add comments and resolution notes…
-
Have used forms to allow certain forms (with selected fields) to show when catagories are picked. Simple example: Printer toner replacement we require the ID of the printer and room (one form) but a repair of the printer, we require the ID, room, error message/description of issue (another form). I can control the form…
-
Isn't this a bug fix (support ticket) if this worked before instead of a feature request? Just curious
-
Maybe just make it so we can use Boolean operators - and/or/not along with '(' and ')'
-
Not sure if this will help you or not, but we had a case where Service Request were going to a group and getting emails and then the users of the task also were getting emails. Double up. What I did was create a group such as No notification with no one assigned to it and then assigned the request to that group. That way…
-
Sure - go to https://status.samanage.com/ and then click on Subscribe to Updates
-
They did send out a status alert on Friday about Index Loading issues but did resolve it a bit later . That would impact system speed.
-
When I click on the "Open Designer", I get a pop up window that says "Portal Homepage Designer" in the top left. From there I can add Widgets and edit what is there. You can click Save & Preview and also Publish when all done. Not sure if that helps?
-
We noticed on Monday that it had started working again. Thought maybe it was the weekend update that solved it. Just happy it is working again!
-
Not seeing it in Thwack Newsroom for the April release - thwack.solarwinds.com/.../news
-
Jun 14, 2021Data Processing DelaysResolved - This issue has been resolved. Jun 14, 23:21 EDTIdentified - The issue has been identified and a fix is being implemented. Jun 14, 19:30 EDTInvestigating - Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. No data has been…
-
Employee Portal Experience | SolarWinds Service Desk - YouTube - sort of but your portal maybe quite a bit different.
-
Need to make a feature request from this. One of my coworkers would love this feature.
