lfaulkner

We recently had an issue where a certificate expired causing an interruption in service. As we get deeper into deploying the SolarWinds product suite, it is helping us to find/fix those broken processes to deliver better service to our customers and avoid interruptions like these from re-occurring. It’s important to…

great info

Agree with @jaysnyder1usa comment below. Would have marked differently if the option was available as some are equally important!

Good info for future use!

We currently use a couple of tools to monitor VOIP traffic although there is not much at this time.

Great info to keep in mind!

Simplicity as well as buy-in through participation have been big for us. Documenting processes as well as vetting out any questions/issues with a team of testers gradually got them interested and on-board. As it is new technology, bringing in professional services helped as well giving them more confidence in the tool's…

This will be good food for thought!

Doing this now. good info

great info

Thanks maria.bungau!!

Another option is to have a project team outside of the help desk build the system, with input from the help desk staff. Although 20% seems a low number, a busy help desk most likely doesn't have 20% of their time to allocate. Using a separate team to build also speeds up the turnaround.

Some of our other offices are using the DPA product to get that deep dive for database monitoring and have spoken very highly of it!

Not following standards and best practice is a recipe for disaster. Standards allow for smoother processes and level setting expectations. When you don't follow best practice and run into an issue, in our experience, vendors have simply not been able to assist or when we have an engagement, it adds to the timeline (always)…

Have to agree with cahunt Log aggregators do indeed sound the thing of dreams.

We use the cloud in some scenarios but not for log data that should be secured! We follow measure to ensure it is secured internally. Putting it out in the cloud is just not an option.

A constant work in progress. Unfortunately, it's the same for the hackers...

Love this! We are just starting to roll out VOIP phones to a test bed of users. Great food for thought. A 'cheat sheet' for the users we have found is essential!

I just got the error too.

Collecting data used for trending to determine actionable alerts - logical path.

It's all about dollars and sense. Show them where they will see the improvement in service delivery and uptime!

Resources and licensing has been our issue in the past.

Zack Mutchler - what a great idea. This is something we will need to look into!

We patch in dev first, then prod. The tool is BigFix and automated to run during regularly scheduled maintenance windows. This has made it relatively painless although it did take some time to get to this point!

Our main flavor is MS SQL. However, we use all of the above plus Informix. We have a DBA team. Prior to SolarWinds, there wasn’t much in place in terms of monitoring these databases but we are now changing that! We use a variety of tools and manual scripts to currently monitor. However, we will be bubbling all up to…

Another valuable post. Thank you!

Thanks Akash. We will look into this!

We are looking to open tickets with it automatically when an alert fires.