leos ✭✭✭

When I click on Style Sheet Gallery I get No Page Found. Is that what you are talking about or is custome label template found somewhere else?

Hey, we have talked about adding assets but not done so yet. We are still trying to get used to the product, been on it about 5 months now.

Only other thing might be to use the Due Date section on the ticket, not sure if that will prompt you. Or maybe the Schedule Date section on ticket, you can sync that to your Outlook calendar so it will show there. Again not sure if it warns you like other calendar events in Outlook but maybe something to play with.

I have not done this but looks like you can do this possibly with an Action Rule. Create a custom field called Meeting Date and assign to that Request Type, then create an Action rule and in Criteria tab select Custom Field, select Meeting Date and then see what option works best, maybe "Within the Last" 1 Business Days.…

I have not done asset importing but we are looking to do that possibly. Does the process allow for importing a text delimited file, maybe that would work better then csv file?

That sounds odd. Maybe delete on of those techs and recreate them and see if anything changes? Or create a new Tech Permissions group (with Change Priority enabled) and move one of them to that group just to see if they can edit.

Did you check their Tech Permissions > Default , there is an option for Change Priority. Are those 4 in a different Tech group?

You could create a Bulk Action (bottom of Ticket window) to purge tickets.