leemcclendon

I would like to validate SP2 in a few more customer environments that are running NTA 3.0. If you are willing to install SP2 on your NTA server, please send me a private message with your contact information. I'll select a few volunteers and monitor the install of SP2 and the subsequent performance through GoToMeeting.

We worked with this customer to resolve the problem and it will be fixed in the next release of the Toolset. The fix for this issue is already in the free version of the NetFlow Configurator that can be downloaded from the SolarWinds web site. If you want to ensure that you are experiencing the same issue that we have…

I am going to send you an email with some information that I'll need to debug this problem. I'll post the results of this investigation for the other readers of this thread.

The file association problem will be fixed in the next release of the Toolset.

 Do you have the VoIP module installed? If so, have you installed VoIP 2.0 SP3?

I have looked at the code where the error is generated but I haven't been able to duplicate the problem or explain why it is happening. This is going to require deeper investigation so I would like you to open a case with our support department. Mention that you talked to me and they'll send me the case number which will…

These are steps that you can follow to provide additional information to our support team: 1) From the File menu select Settings->Logging and enable the logging for the security module 2) Close Cirrus and try to login with one of the accounts that is having the problem 3) A file named General.log will be created in the…

Thank you for the feedback on the TFTP Server. I have assigned a developer to investigate the peformance of the TFTP Server in version 9. I'll pass the comment about the transfer progress to Product Management so it can be considered for a future release.

We have released a hotfix that fixes this issue. Error while executing script--Subquery returned more that 1 value You can downloaded it here: ftp://ftp.solarwinds.net/NetFlow/Hotfixes/v3/HF1/Netflow-3.0-Update.zip. Description The problem occurs when upgrading Solarwinds Orion NetFlow installations that have IP Address…

The switch port mapper problem that is described in this thread was fixed in version 9.0.1 which was released a little over a week ago. Are you experiencing the problem with the 3com switch with version 9.0.1 of the Toolset?

I suggest that you contact our technical support department so we can investigate this problem. It would be helpful if you can give them a packet capture between the Switch Port Mapper and one of your Dell switches that has multiple VLANs.

What is the error message that you are receiving? There is a log file located in \My Documents\SolarWinds\Logging that can help in debugging problems with the NetFlowConfigurator. Can you email the contents of the file to me? 

I am able to duplicate this problem with Engineer's Edition 9.0.1 running on Windows Server 2003. I was able to work around the problem for Bandwidth Gauges with the following steps: * Select a Bandwidth Gauge file in Windows Explorer * A dialog is displayed when Windows doesn't detect a file association for the file type.…

We need some additional information to diagnose this issue. Please run SolarWindsDiagnostic.exe in the \program files\solarwinds\orion directory. This will gather some logs and other information about your NetFlow configuration and the error that was received. Then open a ticket with SolarWinds Technical Support and…

SQL support for the Syslog Server is an additional component for the Toolset that can be downloaded using this link: http://support.solarwinds.net/support/Unsupported.cfm?Option=Toolset

If Scaling.cfg exists in the location that is specified in the error message, the problem is likely related to the Microsoft XML parser version 3. Try the following: * Search your hard drive for the file msxml3.dll. It should be located in the \windows\system32 directory. * Run this command from the directory where…

The best way to handle this is for you to gather a packet capture of the traffic between Switch Port Mapper and the 6509's and then contact our support department.

Thank you for the feedback and thank you for being a long time user of our products. I'm going to explain the reason for the change and I encourage you to respond with any comments if you disagree with the decision. The change was made to accomodate the SNMPv3 support that was added in version 9. Adding SNMPv3 means that…

Are you having a problem with SolarWinds Orion or SolarWinds Toolset?

Which version of the Toolset are you using?