lcsw2013 ✭✭✭✭✭

Thanks Tony. I have a ticket with support about this that is currently being investigated by application engineers and your devlop teams. Per support since this was just recently uncovered they don't have answers yet. And mostly because yes the high level problem is issues with polling but different environments are seeing…

Open a ticket with support. I believe the more tickets we can open with support the better the chances they realize they need to get this fixed quicker. I've tried everything already. To the point of complete uninstall and reinstall of the entire environment and it didn't help. Modified many things and it didn't help.…

Darn I didn't know that. He was my goto when I needed some answers. Do you know anyone else we could tag in this post in a similar position at solarwinds? I don't know the names of anyone else at least on here in thwack. 

Further context for anyone who might be reading this. Polling isn't happening at all. It literally has been stopping 100% in all pollers and staying stuck till I manually restart the job engine. Seems like it's a known issue with a broken job engine. 

Thank you! 

No, I have not because we have manually checked everything. We have multiple tickets with support many escalated all the way to the top and support doesn't believe it to be environmental. Which is something we share or it would of shown itself more widely. This is in the mechanism of the software itself. Where there is no…

@"aLTeReGo" Would you have any further information on this by chance? Is there any issues that are known with the current NPM? Apparently I'm not the only one having unreliable polling in our environment. And I was just curious to know if possibly there is anything known and anything with development currently? Looks like…

Just realized you mentioned that they told you it's a known issue. Because they never told me on 2 tickets I have with them. What's your ticket number if you don't mind me asking? I'd like to mention it on my ticket so they can correlate this. 

It's good to know we aren't alone. Please share the word because it's a bug. We have 2 cases with support and we are even involved with their upper support management team and they are refusing to send this up to their developers. I'm done butting heads with support.

hmm. That actually doesn't surprise me. I'm going to try some repairs later tonight. Hopefully it'll fix the issue. Thanks for the help

This was in the Job Engine v2 log

Support has us do this. Even though it looks like your query is just a little different than the one we were provided. We did that. We saw all the disk space regained among all our servers. But the issue came right back. It wasn't resolved. 

@"mesverrum" Not sure if you could help. I'm trying to reach out to see if if anyone potentially had encountered this before? I suspect that cortex services are corrupt in our environment but I have no smoking gun or root cause. And I myself don't understand the cortex service in depth enough to understand how it works on…

Thanks Alterego! I'm going to talk to my team about this hear. By chance do you know which logs would have the biggest indications of problems? For example if I'm looking at the event viewer would it log anything there? Are there anything in the wpm logs and if so which one would suggest I look under? I'll also run the…

no problem. Thanks for the response

00832540, 00842359, 00792939 This last one is with an AE and it's not specific to the WPM issue but we mentioned it to him and he agreed that a reinstall would fix it. These tickets all revolve around the same thing. The recorder not working.

haha No worries. Could there be a possibility this could be environmental issues? I ask because our VDI guys where asking if maybe we could have a security setting too high or maybe something could be blocking access to the file that the recorder needs to function properly? They think it's weird that it ran fine for 1.5…

The problem is actually on the recorder side. We don't have any player issues. But the recorder gives us alot of headaches. I appreciate your reply. I was just wondering if anyone had issues on the recorder side. Support only told me to reinstall. We did that but it did nothing for the problem. 

bumping

Older. Deprecated. We have a certificate issue trying to convert everything over to the new recorder. 

@"aLTeReGo" HI, Can you include for me the WPM product manager or engineers that could help me out on this please? I'm just looking for some advice. Thanks!

Unfortunately we don't. We were under the impression it was a successful upgrade a month ago when we went through it so we told our wintel goes to scrap the snapshots. Otherwise, this would of been an excellent idea. Others from support had stated copy and past the file from the standby server and run config wizard. It…

Honestly, With no disrespect to them. But I'm done going to support I'll figure what I can out on my own. I have tickets currently opened with them but stopped responding when they won't understand me. Why keep talking to someone who doesn't get the picture? I'll turn blue in the face and they still won't get it. This is…

Hey Alterego, 1. Same as we had already installed 2020.2.5 All we where doing is a clean uninstall and reinstall of the pollers because of the countless issues we have. 2. License.dat file missing. License files out of sync in the database. Countless issues with agent monitoring and monitoring in general. Many false…

@"mesverrum" Was wondering if you could help me with this. Or maybe add someone who could because I've reached a point where I don't know what else to do. The license store is corrupt. We nuked every last one of our pollers. Scrubed our servers clean so how would it be that upon reinstall fresh the license problems are…

By the way..... It's been days without reply from support. And we still remain without an answer to the deadlocks. Our point of frustration is exactly what we are experiencing right now. We've done our due diligence. We've researched the deadlocks up and down and side ways. We've looked at all our options made all the…

Got It! Thank you so much! And as I mentioned. All I wanted from the start was a call with a developer a product manager or someone outside of support because 9 times out of 10 they try to resolve it at their level instead of actually getting us what we are requesting. I'm certified in the software and have years of…

Chris, Thank you! VMAN is one of them that we occasionally see deadlocks on. So this is good to know and it's basically an answer that I was waiting on from solarwinds. They just kept locking horns with me. And that's what made me go off on a search to resolve this on my own. Thank you for letting me know that. On our end…

That case is correct. And again we did upgrade LAB. Our prod is next in a few weeks from now when we have our testing done in LAB first. Our system is a Government system. And management requires testing in a lower system to resolve problems and confirm resolution before being applied to prod. Being that right now we don't…

We have upgrade our LAB environment. But sense lab and prod aren't identical I have no way to properly test if the upgrade fixes the issue. Yes I have a few cases related to sql with support many closed and one opened. But the reason they get closed is because we get upset with support blaming our infrastructure and not…