lbeavs ✭✭✭✭✭

Many thanks to everyone for your well wishes! We are very excited... still working on the dog so he recognizes he's no longer "the baby" but he'll come unto his own. @"gfsutherland" love the socially distant driveway hangs! Early on we did that with some family + small friends who'd been doing their part to isolate in…

What an awesome thing to hear - it's certainly a labor of love, but creating a user-centric KB can pay dividends! Hope to hear more about all the work you and your team are up to!! :) 

@"OliviaP" I love your story of Remy!! He is so lucky to have you, and I'm sure you've enjoyed his company too. I tried to convince my husband to foster a few dogs this summer through the rescue we found Blazedog through. I pleaded that we would only do weekend fosters, helping dogs get a few days away...unfortunately my…

@"KMSigma.SWI" your board turned out beautifully! I can't wait to see what you'll build next. Early on in the pandemic, I picked up golf. I'd taken lessons when I was in elementary school, but to my grandmother's dismay, I opted to play field hockey over golf (crazy, right?!). Asa loves playing golf and I've enjoyed…

@"kwalker" I certainly understand your transition - this is the first time I've been "fully remote" for work. I love the considerations you offered to be more impactful and successful, over digital channels. As I was so used to being able to walk over and collaborate with colleagues, as you mentioned setting aside time for…

@"silverbacksays" I love your post!! I *love* dogs, and in all honestly have had to stop looking/following local rescues and shelters because our home would be a zoo. We adopted Blaze when he was 8months - he had been found with his other siblings on the side of a road in North Carolina, and his crooked ears totally won me…

@"Dez" your tart and cake look worthy of a Paul Hollywood handshake!! When quarantine kicked off I also threw myself into baking but was fortunate as our flour shortage didn't take full effect until my baking bug had passed I really enjoy baking and the science that comes with it, and like everyone was also binging food…

These are great suggestions @"cmcmanus"! My husband's company has a standing bi-weekly "Game Time" on Friday afternoons. They'll jump on a Zoom and shuffle the latest Jackbox game - most of the folks on his team have always been remote, so he's appreciated the opportunity to have new partners/teams on these gatherings.…

@"jennebarbour" as a fellow lover of Fleabag (and the hot priest), if you've not extended your British viewings to encompass His Dark Materials then you are in for a treat! Andrew Scott has been cast as one of my favorite characters (as has Lin-Manuel Miranda), but BBC/HBO have finally done one of my favorite trilogies…

Hi @"jalexander7" - Thanks for the screenshot. I went to test in my account and was able to find the text-based field (budget code) in the search for my columns: If you go back to your Setup>Service Desk>Custom Fields, is that custom field set to active? If active it should appear and be searchable in your columns list, to…

Hi @"Adam_Brierley" great question! As it stands today the current integration between Jira and SolarWinds Service Desk was designed to only transfers the comments on closure. After the work has been done in Jira and upon closing the ticket there, comments will be shared privately to the Service Desk. I can certainly see…

Hi @"mads_l" - wanted to be sure to loop back and provide some clarity on this subject! Today we do not have a native integration with Geckoboard, but I've provided your feedback to our product team. In the meantime, I had a few additional ideas I wanted to share with you that you may find helpful: -You may want to…

Hey @"DMeredith" - I'm late to the game on this question, but wanted to be sure to provide some context here as I know others have asked this question too!! Custom fields and service catalog variables are totally separate entities, and this is by design. The reason being, fields are tied to overarching modules (i.e. fields…

Hi @"stamp-collector" So long as those incidents that are related to the problem, have not yet moved to a state of 'Resolved' or 'Closed' themselves, upon moving a problem to the 'Closed' state, you should be prompted with the following message: You'll then have the opportunity to select all related, open incidents to…

Hi @"nchidozie" - As you're specifically wanting to just update the title of the request, I would suggest using the 'Custom Title' that's beneath your 'Catalog Title.' Using that enables you to append those desired variables to manipulate the title - helping provide more clarity and context as you require. Once a user…

Hey Holly! Sorry for the delay here - the smart suggestions are one of my favorite features, so definitely wanted to be sure to drop in and provide some insight. As you continue to link knowledge articles to ongoing incidents, that's just going to make your smart suggestions stronger. So it's the physical association to…

Hi @"jalexander7" ! Good question. You are able to mass update custom fields that are not text-based: they must have specified values to select and apply in mass. For example, I have a checkbox field for if a computer was returned, along with a field for the "Department Device Loaned To" that is a dropdown. In the attached…