kpope72

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  • Hello, and thank you for that! So you're saying a ticket CAN be reassigned to a different group, but the only way I see to do that is by changing the Request Type. The only thing I can change within the assigned Tech Group is the Escalation. My noob eyes do not see a way to manually assign the group, only the tech
    in Manually assign ticket to a group Comment by kpope72 August 2019
  • I have the same question. Were you able to get anywhere with this?
    in WHD Inline coding Comment by kpope72 August 2019
  • Thank you Mark. I was able to find the css files, and javascript files that the website uses. But I cannot find the actual webpage (*.woa) files anywhere. According to the URL, they are in a folder called "WebObjects", but that is nowhere to be found.
    in Location of actual Client Landing Page web page Comment by kpope72 May 2019
  • But if I were trying to find the actual webpage file, via Windows Explorer, where would it be located?
    in Location of actual Client Landing Page web page Comment by kpope72 May 2019
  • So if the tiers have to be configured within that Group, that wouldn't work, because we have different groups that a ticket would need to go to, i.e: Networks Servers Web Application Support However, if changing the tier would also change the Group, that would definitely work, but I don't know WHD well enough to know if…
    in Manually assign ticket to a group Comment by kpope72 May 2019
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