kpina · Community Manager · ✭✭✭✭✭

@"vinod.kumar" Thank you for suggesting this idea; however, given our current resource allocation and the logistics involved, it’s not something we can pursue at this time. You can find our approved shipping locations here and please keep in mind we offer a virtual item in the store as well. We're committed to optimizing…

No worries! Your comment is totally valid and annoying for us as well. We've flagged the issue to our internal teams to hopefully get this under control.

@"SeizureGman" - We have a spam moderation tool in place that flags these posts but no tool is perfect and will catch every single piece of spam, especially in a forum environment as large as THWACK is. We appreciate your patience while we're down a few staff members and work to flag these as soon as possible. As I…

@"sw_daniel" - FYI. Thanks for flagging @"ImNishat" !

@"surnaihai899" our internal teams keep record of the points they reward and we have a note that anything after July needs to be verified as being applied once we fix our upload process. If you ever have a question about your points and need confirmation of something being received, you can DM me. 

Hi @"errorqueen" - we've been working on our manual point upload process as it's been down since the beginning of this month. We're working hard to get this back up ASAP. Thanks for your patience!

@"bubowski42" heads up, I've moved your post here to the Hybrid Cloud Observability product forum so it might receive more views.

@"surnaihai899" Hi there - you can find details on the program here

Agreed! @"Rolfey83" , the content exchange is the best place for this, then you can post a link to your contribution in the SCM forum for all to find.

Hi @"SeizureGman" , the attendee points have been awarded, they may just need a business day to process. I can confirm that your points were added to the list and will be awarded shortly. Thanks for joining us in London!

 @"dodo123" - I'm not able to replicate this. I'd try to delete your cookies or try an incognito browser. I'll ask the team if this is something we think may potentially be region-specific. Can't have our UK friends without gear. 

@"David.Fatena" - any idea why this is happening?

Hi @"LeBeauUK" - we’re currently working on solving this in our phase 2 updates for the store. We’ll keep the community updated on when/if this will be available in the store again.

Hi everyone! I mentioned we were targeting today's date to reopen the store. We're currently completing a round of QA testing to ensure the store's quality before turning it over to you all and this process is proving more intensive than we originally estimated. We appreciate your patience while we work out the kinks.

Thanks @"colin-krum" . Our devs are aware of the issue you raised and are actively working to fix it.

Hi @"colin-krum" , you are always welcome to email thwackadmin@solarwinds.com for assistance with your account. You can unsubscribe straight from your account by going to Settings>Subscriptions. If you hit Unsubscribe, make sure you hit the Save button so it makes the desired change. You can also always change your…

All - we're working on bringing the store back here soon. For obvious reasons, I can't give you a solid date because launches don't always work according to plan. Please be patient, the store will be back.

@"-_-" , so funny enough, each item does have a description, but we have an open ticket noting that it's not available for preview for some reason. arrgghh This is something we're working on fixing here very soon.

@"LoganJaxx" we've gone through a complete overhaul of our old inventory so unfortunately that design was discontinued. There will be a new items added to the store soon. Keep an eye out!

@"dc4networks" we had some vintage stickers up temporarily, but laptop stickers are definitely something I'd like to add in the near future.

Hi @"AshuuDixit" - thank you for your participation. We've mentioned before that our current setup doesn't allow for this, but we're hopeful we can add this in the future. We're actively working to update the store so more folks can make use of it. We unfortunately cannot send items to a few people, as this would be unfair…

No updates at this time - we'll inform the entire community as soon as it's available again

Hi there! Feel free to PM me with what you'd like your username to be and I can update that for you.

Hi Jeremy - we're working with our vendor to offer new options all the time. We recently restocked a few weeks back and the items flew. Keep an eye out, for sure.

@"kasmith" - I can assist you here :) I'll PM you!

Hi @"solaruser99", we try to restock the store once a quarter, and I can say it'll be restocked here very soon. Keep an eye out, inventory goes quickly!

Hi @"simonprice" - I'm so sorry to hear that! Please DM me with your order details and I'll look into having the items replaced ASAP!

@"Jfrazier" in addition to this, I go in and if I see them in the MOD queue, I go to their account and DISAPPROVE them, completely disallowing them from posting again without hitting the mod queue first.

@"adam.beedell" Hi there - the "Report As Abusive" is the best way to flag these posts. That'll send it straight to our Moderation Queue and it'll teach the program about which posts to flag in the future. We're working on some additional fixes with the platform but in the interim, we appreciate the help of our users to…

@"maidenbozz" I'm not experiencing this issue currently, can you share what you're seeing? Feel free to PM me.