Comments
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I was looking for this also. As a workaround you can do this with an automation rule to add a tag to any incident that you comment on. Then applying the filter in your image to filter by tag with that value. For the automation rule: * Trigger - Comment Added * Scope - Incident/Service Request Conditions: * Value Type -…
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Additional Info: We tried to create a work-around by sending the (15 day) notification email to the email address used by the ticket system (and also an alias for that email address). The email notification was received but it did not create a incident. We also tried using the option in the Contract to create a task, which…
