klee2 · Systems Administrator · ✭✭✭

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  • Any chance of allowing SWSD cloud to be able to reset a higher starting value for Request ID either by customer admin or SW helpdesk by request? e.g. current Request ID 261234, new starting value to be changed to 270001. This change can be done easily in the backend db and not upsetting index so long as the starting value…
    in Begin ticket numbers with INC or REQ Comment by klee2 March 19
  • This request has been over 2 years and no progress, why is it taking such long time to implement? According to this Change the Web Help Desk ticket numbering (site.com) , starting value can be reset easily. What's big difference between SWSD and WHD? Aren't they using backend database that index value can be reset using…
    in Begin ticket numbers with INC or REQ Comment by klee2 June 2024
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