kennyDev1

I haven't seen a native Microsoft 365/Copilot connector for SolarWinds Service Desk, but this is something that can be accomplished through the SolarWinds REST API. We have built custom integrations for organizations with similar requirements, allowing ticket data to be securely surfaced in other platforms while respecting…

in Extend SolarWinds Service Desk Microsoft Integration | Support Microsoft 365 / Copilot Ticket Search Comment by kennyDev1 July 2

We were able to retrieve it. Usually a 401 error means something is incorrect when you called the endpoint. If you are using postman recheck the headers. X-Samanage-Authorization - your token Accept - application/vnd.samanage.v2.1+json Content-Type - application/json

in SWSD API integration Comment by kennyDev1 February 13

Hello fahimtaskcall, We are building something similar. I would reach out to Solarwinds and get their engineering team involved. Their engineering team has help us on various occasions with providing endpoints that are not supplied in the API documentation. For our bi-directional ticketing integration we did JSON field…

in How to Fetch Custom Ticket States & Priorities via SolarWinds Service Desk API? Comment by kennyDev1 February 13

kennyDev1 · Software Engineer · ✭✭✭

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