kellytice ✭✭✭✭✭

.MSUs are 'special' and I don't believe SolarWinds has an officially supported way to do them as packages. It is possible to do it by extracting the files from the .msu, though, so it's a bit of work but has been done. Check out this thread: New Microsoft Standalone Package in Windows 7/2008 - when will there be support?

Sweet! Do you mind marking this as "correct"? That way I will get a few Thwack points, but mainly it will mark it as having been answered and show in green on the list, so people that are just looking to answer things know it's already been dealt with. 

Gotcha. It's a pain but i'd suspect that if you want to figure it out you'll need to pick one of your machines which is showing it as Not Applicable, then look at each of the Applicability rules to see if each one of them is true for that machine.

Hmm.. no. I don't believe it is possible to force the end user to answer custom fields (form) unless that's when they (the teacher) are putting in a ticket.

You can do that by choosing Monthly and setting the interval to 12, so you'll just get 'em once a year. 

As the other user noted, tickets already get routed to a Tech Group based on the Request Type of the ticket. It is possible, however, that you currently have your Tech Group set up to auto-assign tickets to one of the Techs in that Tech Group. If that isn't the behavior you want (e.g. if you prefer for the ticket to just…

There is not a normal way (that i'm aware of) to change that message. That being said, on my environment i went to a command prompt and changed to the WebHelpDesk directory and ran this command: findstr /S /I /C:"currently disabled for your account" *.* That showed me the file that contained that particular text string.…

This thread is super old, but it popped up on my Thwack dashboard as having been updated. I don't see the change, but since i'm here i'll comment a bit on this. The software formally known as SolarWinds WMI Provider (which as noted above will show up as SolarWinds Client Components when installed on a target machine now)…

So, it is likely that this not the problem...but given that you mentioned that you have (at some point) switched WSUS servers, then just in case you may want to: * Within the Patch Manager console, browse to one of the machines that is having the issue * Right-click that selected machine and choose Computer Explorer * Once…

There's at least one request already in there:

That does seem like it may be a bug.. i'd open a ticket.

For others that might find this, here is a KB that talks about the labels.properties and also about customizing those labels (to rename something or to use alternate languages with WHD): http://knowledgebase.solarwinds.com/kb/questions/4273/How+To+Customize+The+Web+Help+Desk+GUI+(Language+And+Labels) To answer your second…

Here is that Feature Request if you'd like to "vote it up":

I typically will go to Control Panel -> Programs and Features -> View Installed Updates and scroll down to the bottom once the list is filled out to see the specific KB (and WSUS Console version) for the "Windows Server Update Services" updates that are listed there. If i do that on both machines (Patch Manager server and…

side note: If you have saved a query, you can generally just run it ad hoc straight from the My Tickets or Group Tickets view...you'd just choose it from the Query drop-down. You'll just have to remember to clear it again if you want to go back to the 'normal' Group Tickets or My Tickets view. 

If you do this one as bvondeylen​​ suggested: Choose WHD Discovery Engine (WMI) as your Discovery Tool and WHD will find any Windows machines in the IP Range you specify and add them to Assets in WHD then one of the options when you set that up is to set it to recur on a schedule. As long as the MAC address for your…

Yes this should work for any current phone or mobile device's web browser as long as it supports HTML5 - without the need for an iOS or Android app.

As a side note, there is a task in Patch Manager under Administration and Reporting (or on the right-click menu if you browse to and select a machine) called "Client Certificates Management". That task will attempt to read the cert from the WSUS server and then distribute it to the targeted machine(s) into the proper…

This should now be available in your Customer Portal

It would still be through Notes and the time entered there. You can create custom billing rates yourself - so you could have one that is $0.00 and another that is $50/hr etc.... Another option would be to create your own Ticket Custom Field of a Currency type ... so you could make that required (or not) for Techs that work…

You could certainly put in a custom field for Start Date, but the info stored in the custom field would not be able to be used for SLA.

Yes, it is easy to miss, as when you first create a survey, you have to give it a name and save it before you get the "Add Questions" button. 

if it is the same type of error message (e.g. 550 5.7.1) then you'll need to configure your Exchange environment to allow SMTP relay. You can allow anonymous access to that relay or not; if not you'd require authentication to be able to relay. There were some pretty good write-ups/explanations when i google searched for…

Side note here: The Orion Platform and WSUS do not typically play well together. It can be made to work, but it is not recommended, so if you do choose to install Patch Manager on the same box as NPM/SAM, when you go to install Patch Manager do not choose the "Express Install" option - do the Advanced install option…

If you do a demo of WHD and let the time run out on it it will revert to the free version. FREE Help Desk Ticketing System | Web Help Desk ^^ there is a comparison at the bottom of that link. tl;dr version: free version is a one-Tech only version which doesn't have Assets, doesn't have processes (which means no Action…

Yes, as you said, both should work. %MODULEPATH% is basically the temp location that the files get copied to, so as long as you've included the file as an 'additional file' in the package editor, that should work. The KB on adding a transform to a Patch Manager package just has the simpler version: * Back on the Package…

Yes

Yes, you'd want/need to run the Server Cleanup Wizard periodically on the downstream replica servers.... but it should be scheduled to run after it has been run on the upstream WSUS.

You can have a Task recur on a schedule > 1 month by setting it to Monthly and then choosing a number > 1: So, one approach would be to have 3 different Task items scheduled. The first task could be scheduled to open a ticket on May 1 and recur every 3 months (and you could even set it to be opened on the second Tuesday if…