kellytice ✭✭✭✭✭

My comment above is assuming that both packages were left on the WSUS server. Apologies if this is a huge digression for the original topic, but to (hopefully) clarify what i mean: When a WSUS client 'checks in' to the WSUS server, it will evaluate all the updates on the WSUS server. It essentially checks, for each update,…

"What I am seeing happen is that it seems to be remembering my specific settings on each ticket. For example, I had set the Client as a recipient in a ticket, leave that ticket and to into a different ticket and then go back to the original ticket it will still show the Client box checked." --Yep, that is in line with what…

As a Tech, you won't see it directly inline when you are just viewing the Ticket Details. You'd need to open a new Note and then click the Link FAQ button which will open a separate window to let you browse/search the FAQ tree. The default is that it will show you any FAQs that are related to the Request Type of the…

Nope, they won't see the images in the email itself when you link a FAQ to a Tech response; that looks like this: here is what "FAQ 5" itself looks like in my system when the user clicks that link:

That is under Software Publishing -> (right-click) Synchronization Settings -> Other Catalogs tab.

You go into a a ticket. The ticket you go into will be the CHILD ticket when we're done. side note: I believe it needs to have a Ticket Type of "Service Request" - not an "Incident" or "Problem" Once in the ticket, look up on the upper right. There is a little sideways "Requests" option up there...click that, then hit…

heh.. i totally didn't think about just enabling it in ONE Location. that's much more straightforward.

OK, so if you run that report and see the result in the Assigned column of 18:40, if you click that "18:40" it will pull open the tickets in question. You will see that they are all CURRENTLY in the Assigned status. Similarly if you click the "1:52", you will see that the tickets listed there are all CURRENTLY in the…

Basically, a regular Client can just see their own tickets on the History tab. The Client Admin options are below: The only one that isn't fairly obvious as to its purpose is the "client admin can report for others" which really means "client admin can create tickets on behalf of other users (in that department or…

When you make a ticket (as a Tech), check out the "Make Private" button and see if that does what you're looking for

In your defense... there are a zillion settings in software like this. Cheers!

So if you have a particular Request Type and you want to grant someone access to see/edit those tickets, you'd go to Setup -> Clients -> Client Admin Roles and define a role for them, like here i have defined a role that can see all my environment's Facilities related tickets: I would then need to go into a Client record…

Just FYI, this MS page talks about the setting: Setting up a Remote WMI Connection (Windows) When it comes to doing that in bulk, I'd assume you could add it to the login script. A user in this thread proposes another solution (using Group Plicy to make a firewall change): Group Policy to Allow WMI Access to Remote Machine…

if you publish 3rd party updates to the upstream server (which you have to - you can't publish them directly to a downstream), they will be treated just like every other update once they are "on" the upstream WSUS. That means that they will sync the updates down to the downstream servers. If the downstream server is a…

Yes, if you have your machines with Group Policy setting for Automatic Updates set to schedule installation of updates ("Option 4 - Download and Schedule") and you Approve updates ahead of time, the machines would just install at that time since they will have already downloaded the content. One of the Patch Manager…

If you mean on the Client (end-user) side, yes: each individual Request Type has a checkbox in the settings called "Use Models". If you uncheck it and Save it, that "models" section on the Client won't show when that Request Type is selected.

tangential thing here but: That shift-click is also used when dealing with Assets and Tickets...so if you want to do a "bulk action" against a large number of tickets you can click the box at the top to select all but it is only all that are on that page (so it maxes at 100 items)...but if you Shift-Click that box it will…

Just a side note here: If there is a particular version of Java that you wish to uninstall from the whole domain, you can do that with a task in Patch Manager. * Find a machine that has the specific version you wish to uninstall * In Patch Manager, select and right-click that machine, then launch Computer Explorer and go…

are your target machines that are showing this update as Not Applicable all 32-bit machines?

ah, excellent! thought it might be related to the location groups, but that's one of those things that not everybody plays with so wasn't sure. and yeah, i could totally see using tech groups if you want to use them as something to query/run reports against. cool.

To edit the columns displayed on a ticket view, click the pencil icon on the far right: That will let you drag the custom fields over to the left side to have them included in that ticket view:

1. Launch the FrontBaseManager application located in /Applications/WebHelpDesk (Mac OS X) or Start > Applications > Web Help Desk (Windows) 2. Go to the File menu and select "Open Database..." 3. See attached screenshot for connection details. Fill in 'whd' for the user password. 4. To view tables, click on the 'Schema…

No, Action Rules are not actionable based on time in a Status. What you could do, however, is have an Action Rule move then into another Status that you have created called, for example: UserCancelled Then, you could have that Status configured to auto-Close after a set amount of time. Since the tickets would (by Action…

The second one - I screwed up and typed Friday when i meant Tuesday on that line; i've edited my earlier post above to note the screw-up and provide the correct answer. Apologies for that!

There is an option to hide the subject field if you want (Setup -> Tickets -> Options -> Use Subject Field). You can choose whether or not the Priority field shows by going to Setup -> Tickets -> Options -> Client Priority Option. If you set it to "all clients" it will toggle ON that field on the end-user side. You can…

RE: " I had considered using the location convention you suggested but then it would be possible for my clients to see information regarding other clients in the location field in the WebUI." Let's say i have a couple of Companies called SOLARW and BOBSBURGERS and a few Locations: AUSTIN-SOLARW AUSTIN-BBURGER DALLAS-SOLARW…

i think it will show as 'Requests' until you click the Incident button then it will change to say 'Problems'

yeah, even with 12.5, they had the right path. here's a visual:

If it is an .EXE then you can build a package for it and publish that into WSUS or SCCM. The biggest learning curve when building your own packages is defining the rules that are (mostly) used to determine applicability of the update for any given targeted machine. You can usually look at some of the packages that…

So if you do a Task in Patch Manager (like a "regular" hardware/software Inventory Task, or an Update Management task to deploy updates, for example), if that setting ("Automatically provision...") is turned on the WMI Providers will be deployed to the targeted machines because it was required by that task. A WSUS…