kellytice ✭✭✭✭✭

Not of which i am aware. WHD is just pulling what's in that field, not altering the data that is in the field at all. 

I believe the default password back then was just whd (unless someone changed it) If you can get connected and you want to change the password for a user: Find the TECH table, then find the row with a USER_NAME field matching the username of the user whose password you want to change. Enter the new password in the PASSWORD…

side note: the .EXE would also need to support running silently. In the package editor/builder, there is an option to specify the command line option(s) to make that happen.

I would not think so because from my understanding a .CRT is one of the types of formats you would get back from submitting the .CSR to your CA. I'm not much of a 'cert guy' though so I will admit i don't know for sure. ​Typically when it comes to certs i know just enough to squeak by (usually).

Yes, the view of the client is restricted Here are the Companies in my environment: Here is where i am associating the Client record with a Location (DALLAS-BBURGERS). You'll note that because of that Location setting, the Client user account now has a "Company" set for them as well (BOBSBURGERS): Now, when i log in as…

I think most people would use Tasks for new hire processes now. I can basically set it up so that: * Someone puts in a ticket with the Request Type selected as "New Employee" and answers any prompted custom fields. * In the backend, i have an Action Rule defined that checks all new tickets and if the ticket has a "New…

Ah, OK. i understand your question now. If you have a Task, as mentioned previously it can kick off multiple tickets when that Task is executed... so one Task might kick off 3 tickets that are all somewhat related (even if they don't have a "real" Parent-Child relationship, they are still kind of tied together based on the…

Not that i can think of - as long as it is an optional setting i would think it would be a fine setting to have in the product.

Another side note: In the Patch Manager console, a lot of people see the folder/node thing called Managed Computers and think: "ah! there are only a few things in there - but i have a bunch of machines i will be managing, so i need to do something to make them show up there!". This is a perfectly logical assumption, but it…

odd.. not sure if it is just a version thing, but when i look at "Task History" i see just a delete option: However when i look at Active Tasks, i see only a "Stop Task" option:

Yes (excerpt below is from this page: Windows Server 2012 and SQL Server 2012 and 2014 and 2016 Support - SolarWinds Worldwide, LLC. Help and Support PRODUCTMICROSOFT WINDOWS SERVERMICROSOFT SQL SERVER 20162012 R220122016 SP12014 SP1/SP22012 SP1/SP2/SP3 Patch Manager2.1.3 2.1.4 2.0 2.1 1.85 2.1 2.1.4 2.1 1.85

OK so if you look at the asset and that is set to use the purchase order...i believe it is wanting to accept the "Order Date" from that PO as the purchase date for the asset record. So, if you open PO 7994, do you have an Order Date set in there? Incidentally, i do now understand what you mean about the field being cleared…

It is not possible to hide the request detail box before a Request Type is selected. It is only possible (using the setting for each Request Type that mbelcik​ mentioned) to hide it once the user has chosen a Request Type.

I think the closest you could get is that you could create a Ticket Custom Field and make it required for Clients - something like a Single Choice custom field named "I have attached my document" with Yes/No options: Here's how i defined it: Then you could assign that custom field to one (or more) Request Types. It doesn't…

Hmm... OK. So Patch Manager uses some extended WMI calls to pull back some of the data. To be able to do that, it attempts to put a WMI Provider on the target machine. Perhaps that isn't getting installed. Here's a test i would recommend: Target one of the machines you are having an issue with, then right-click it and run…

You may already be aware, but when SolarWinds provides packages, there will typically be a 'full install' version and an "update" or "upgrade" version, like this: Java Runtime Environment 8u131 (x64) <-- this one will deploy Java if it is not on the target machine(s) or will upgrade previous versions of Java 8. Java…

in theory you wouldn't have to duplicate it; you could just modify it and publish it... but you'd just need to know that the modified package will get overwritten next time the catalog sync happens. If you've already published it, it wouldn't affect the already published update; that would still be on the WSUS server as…

interesting. not sure why they check for that rule. only thing i could figure is perhaps it is there for some particular older version(s) and they want to exclude those particular older versions, but that's just a guess.

Yes, I'd agree that it would be very nice to have the option to convert what's found in Installed Software into asset records with a "software" asset type (or something similar). -------- It is possible to link assets to each other in a parent/child relationship, so if you have the contract in as an asset record, you could…

Ah, from a Tech perspective! Hmm... lesseee... OK, so in my environment i start to create a new ticket and choose a client who already has a Location assigned (Banana Stand) which makes that user by association be related to the Bluth Company company. So what you're saying is that when the Tech goes to the ticket details…

You can just rename it to be one of your "real" techs, but i believe as the "default" administrator it can't just be deleted. You can, however, disable it so it doesn't count against a license as typhoon87 mentioned.

If you want a widget for the Tech's dashboard then you are somewhat limited to what fields you can add to the query. You can go to the Tickets -> Search Tickets -> Advanced Search and define a query with the Date field and a condition like Opened - This Month or Closed - This month or Date Opened - Last 30 days, etc... You…

As a workaround you may be able to Edit the package, cancel out of the package download assistant and then say yes to proceed, and you'll get to the "select package" page (the one where you can tell it whether the package is for and .EXE or .MSI or .MSP). One of the options on that page is to say "I already have the binary…

Patch Manager should be able to hook into the Dell catalogs directly. In SPM, go into Administration and Reporting -> Software Publishing -> [right-click and select Synchronization Settings] -> Subscription tab and there should be two catalogs there - one for Dell workstations and one for Dell Servers. The items in those…

That's not an option, though you can have it send you a mail when any new 3rd packages are pulled down as dang noted. The only solution i can propose would be to setup a rule on your email server/client to send those notification e-mails to a particular subfolder unless they contain "Flash" or whatever else you want to…

Approvals can be done via email (by clicking a button in the approval notification mail and sending that back in) or the Approver could log into the web portal and do it there. As typhoon87​ noted, Approvers are really just Clients (end-users) that you have designated to be an Approver for a given step of an Approval…

You could likely add one more line to the filter section there for Title (Classification) is in (list) [Security Updates, Critical Updates] like this:

Yep! Little side notes: * By default, the option that is highlighted on a ticket at the bottom is "Save"... but there is an option in Tickets -> Options where you can change the default option that is highlighted to be "Save and E-Mail" instead. * If you go into a Tech Group (Setup -> Techs -> Tech Groups -> Tech Group…

So, that looks like a dialog for a Tech user, not a Client user (because it has the option to add hidden notes and change the status of the tickets as well, which a Client can't do). You could restrict Techs from having the permission to Delete Tickets. To do that you'd need to modify the default permission set (or create…

Ah, yeah, the recommendation would be to run the Report Now about 5 or so minutes after the Detect Now but there is not an automated way to 'chain' them together in Patch Manager. You can schedule a Detect Now for 1:00 and a separate task for Report Now at 1:05, but the one can't be made to kick off the other…