kellytice ✭✭✭✭✭

In short, Patch Manager can work with WSUS environments (no SCCM/ConfigMgr involved), but it can also work with SCCM. Officially supported SCCM environments (as of version 2023.3.1 of Patch Manager) cover SCCM2012 through SCCM 2203. It may work with later versions of SCCM but may not have been fully tested with those…

I know this is an old thread but for you and others searching for info on this topic, this link may provide some clarity for the data returned by FIM where users are accessing the files through a file share: How File Integrity Monitor (FIM) handles actions performed on a network share In short, some of the types of actions…

No, custom fields can't populate other fields like that. Basically, as you noted, the end-user will only be able to select Location. If that Location is related to a Company, the ticket itself will "know" that it is related to the Company, but i don't think that Company relationship is shown to the end-user.

You can target a task (like an update deployment task) to the whole domain if you'd like. If you attempt to uninstall a particular MSI Product ID, it looks for that specific MSI Product ID and it will only uninstall it if it matches, so effectively it won't do anything to machines that don't have that version installed.

One option is to try re-publishing that particular update, but choose the 'Re-sign existing packages' option when you do it. That error (0x800b0109) is very explicitly a problem with either the certificate or the "allow signed content..." group policy setting. Almost always, if you're seeing that then the target machine is…

Ah, i see that! "When you open the Bulk Action Details page, the Requests tab now includes the Problem Search tab. " (from SolarWinds WHD 12.5 Release Notes - SolarWinds Worldwide, LLC. Help and Support ) I wasn't aware of that one. Thanks pabely

Excellent! Glad you got it resolved. Side note: If you need to it is possible to create multiple LDAP connections each pointed to a specific container (even if those different LDAP connections are all pointed to the same domain controller). Sometimes people prefer that if they don't want to pull in users from the 'root'…

byrona , "so if I am understanding the behavior correctly, if you assign a location to a company then only clients from that company will be able to see that location; however, if you don't assign a location to a company then all clients will be able to see it?" Yes, that's the way i understand it. The case I'm not sure…

allon​, If you want Companies to be there you have to enable it to show Companies under Setup -> Locations & Departments -> Options. There is not a relationship between Locations and Departments at all. There IS a relationship between Companies and Locations however. Once you enable Companies as described above, you'll be…

I'd agree.. that is very curious! If you have access to the remote machine via RDP - if you look under the Control Panel at installed software, do you see SolarWinds Client Components listed in there? Typically if the WMI provider got installed successfully, that's how it would show in the list.

Just FYI - the attachments are stored in the database so take that into consideration when planning for growth and when deciding whether to increase that limit. I don't know of any particular issues around large attachments, but just thought i'd mention it so you don't come back in a few months and say "why is my db so…

There is a separate metric for First Response time In this example below I created a new Ticket Report, and set the following: Chart Type: Table only Row Category: Assigned Tech Column Category: Priority Repetition Category: <left this blank> Table Data: checked both "Avg. 1st Response Time" and "Tickets" Show filters:…

Ah, apologies. I was basing that on the test mail i got back: Patch Manager Update Services Patch Manager Server (PM-AUS-SSPM-01) has synchronized 9 catalogs from Patch Manager Update.. * * * 8 new packages * 0 revised packages * 0 expired packages New or Revised Security Packages included: 8 including Flash ActiveX; Flash…

hmm.... try going to Administration and Reporting -> Software Publishing and choose the option for "Patch Manager Update Configuration Wizard". That should go out and try to re-detect the available catalogs. It will probably take 5-10 minutes to run...but when it finishes, don't just click "finish" or "OK" or whatever it…

Gotcha. There is actually a specific package for 64-bit machines to get 32-bit Java - "...x86 for x64..."). Often people will attempt to deploy the x86 package to those 64-bit boxes which will always come back as Not Applicable. Common enough that i figured we should rule that out. 

If you have the LDAP connection setup, there is also a setting (Setup -> Clients -> Options -> Client Login Attribute) where you can specify if they should use username/password or email/password.

just to clarify: the Discovery task is essentially a port scan of the specified subnets and does two main things: * checks what ports are open * gathers some other basic info about the IPs it scans, like MAC address Patch Manager needs that Discovery task to have been run so that it knows the MAC addresses of all the…

hmmm.. not sure why that wouldn't change. I'm using WHD 12.5 but that functionality should have been the same for the last few versions of the product. might be a support call/ticket if you can't get that to work. i'd be curious if it shows the same behavior if you're trying to make an individual ticket an Incident of a…

the error was explicitly saying that the system rejected the incoming mail because the email that was sending it wasn't associated to an existing client. by far the easiest way to resolve it is to create a Client account for HRFAX and assign the email hrfax@shiplps.com to that Client account. Then it should be able to send…

There is an option for that under Setup -> Tickets -> Options -> "Clients Can Cc: E-Mail" If you toggle that off, the option doesn't show on the ticket creation page. Edit: Ah, i understand more clearly now what you mean...essentially rather than have the check box at all on the initial ticket creation screen, you're…

The current version of Patch Manager has an option for Auto-Publishing 3rd party updates if you right-click the Software Publishing node. From my understanding, you can toggle it on for some of the 3rd party updates - those that have direct download links (Firefox, Chrome, Adobe Reader, WinZip, etc...). I do not believe it…

Ah, gotcha. Basically, the mechanism that Microsoft allows for package publishing to get 3rd party updates into WSUS requires that the machine you are publishing to is the ​UPSTREAM WSUS server. You can't publish to a downstream WSUS.

For a definitive, quick solution, I typically open the native WSUS console on the WSUS server and then click on the WSUS server name on the upper left. It will then show the port used in the bottom right of the middle section. If Patch Manager is showing a different port when you click on the WSUS server name in there, you…

Heh... i guess it doesn't make sense to have the "No" option on that custom field... but you can have a Single Choice option with only one option. They'd still have to click that circle to indicate Yes.

Actually, you should not need CustomURL if you have at least the near-latest versions of DameWare & Web Help Desk (DameWare: 11.1, WHD: 12.2). The integration is now native.

shtech​, in that case you'll want to either * Go into WSUS settings (either in the native console under Options or from Patch Manager by right-clicking the WSUS server name) and go to "Products and Classifications", then un-check the products you no longer want updates for, or * DECLINE the updates instead of deleting…

ah, hadn't thought about that... good option! Technically, you shouldn't have to comment to get notifications from that page; there should be an option to "follow" on the upper right of the page that you can click instead if you'd like.

Full disclosure: I haven't yet tested this to see if changing that setting removes that option from the dialog you showed, but i'd suspect that it would (or would at least make it non-functional).

Excellent! I'm glad you worked out ... and ​thank you​ for posting the steps you used to do so!

I get, however, that you are wanting the same type of inline FAQ suggestion that the Client users get when they are submitting tickets through the web portal. That would be a Feature Request. You can "vote up" the existing Feature Request for that here: