kellytice ✭✭✭✭✭

No, this isn't really possible. You could create a Ticket Custom Field (like a dropdown for "Did you do the Thing?" with YES/NO/NO BUT I WILL LATER as the options). You could assign that Ticket Custom Field to specific Request Type(s), and you could make it "required" for Techs and/or Clients. BUT, the limitation here is…

There is a filter option on the Group Tickets view, but unfortunately it only lets you choose one Status, so you can't choose "all Statuses except for Closed". What you can do though is create a query like that (Setup -> Tickets -> Search Tickets -> Advanced Search) and save it off with some name. Then, you can run that…

No, there's not anything that requires a Tech be assigned in order to close a ticket. That being said, you might be able to approximate this by using Action Rules. How many Techs do you have? If it is just a few this might be workable; the caveat is that you would need one of these rules for each Tech that might close…

You can create Client Custom Fields and map whatever data you'd like to from AD into those custom fields. Unfortunately, you can't map the manager name over to a Manager custom field and use that for an Approval Process. You can, however, map Department over (without making a Custom Field, actually - you just have to make…

No, you can't force an update that is detecting as Not Applicable. The Not Applicable is being returned from the Windows Update Agent on that machine, and is typically coming back because one of the rules in the package (either Prerequisite Rules or Applicability Rules) evaluated as False. For the 3rd party packages that…

No, you can't change the 'look and feel' of the Tech interface.

Nothing jumps out as obviously wrong with the way you have it all set up. I would remove the criteria for "when status is Open" since you already have the other setting to only trigger at ticket creation and that should be all that's needed there. Also, i don't believe that the tags will work in the subject of the email…

I'm not aware of any supported way to create Request Types in this way; i think it will be a manual process. Depending on it if works for you, it might be easier to use a Custom Field for Brand that is "required" to answer, e.g. Parent Type -- Request Type -- Detail Type A -- Detail Type B -- Detail Type C but then have a…

1. If we remove a Discovery Connection will it delete/remove the assets? No 2. How can I delete assets in bulk? Not just the 100 per-page at a time? SHIFT-CLICK the multi-select button (instead of just right-clicking it) - that will select ALL items on ALL pages. I think it will show as a green checkmark if that is…

Each Tech Group can only have one Group Manager, so i can see how if you have 2 people in what you consider to be that role (Software Coaches) that the system may not work for you as designed. One way of working around it might be through creation of one or more Action Rules that can say, for example: Check all tickets…

This would usually be dependent on the rules that are built into the packages. Specifically: the Prerequisite and Applicability rules, which are what a target machine will use to determine "is that update applicable to me or not?" Almost certainly, one of those rulesets is evaluating as False for the machines you are…

You can have multiple Incoming Mail entries in WHD; each Incoming Mail entry would be tied to a specific Request Type. (for example, I could have helpdesk@mycompany.com which could drop new tickets into the IT General Request Type and also have another entry for securityticket@mycompany.com which could drop new tickets…

This isn't really possible in an elegant way. I can think of a way that might work for you, but it's not super intuitive/easy-to-setup. The general flow of it would be: * Someone opens up a ticket and chooses the Employee Separation Request Type. * An Action Rule gets triggered based on a new ticket having that Employee…

I think you have to log out/log back in for it to show in that list.

This thread may be a bit old, but just in case someone stumbles on it: There is now (as of Patch Manager 2.1.6) the ability to run PowerShell scripts before or after update deployment tasks. So, if you schedule a deployment task (Update Management or Update Management Wizard) you can enable that option. Here is a…

OK, so i think that this might be due to the configuration of your WSUS Inventory task. As you may be aware, the reports in the Windows Server Update Services and Windows Server Update Services Analytics folders pull their data from the Patch Manager database. To populate the data into the Patch Manager database, you would…

Apologies rubysa​, i somehow missed this reply to this thread when you posted it. As nickmorrisonrrp​ noted, your solution is a custom field that is required. It looks like you may have thought that you had tried that, but in your screenshot i don't see any custom fields. The "models" section is controlled by the "Use…

It shouldn't really matter as long as the WSUS is a decent machine. Many people using Patch Manager will install the "main" Patch Manager server (sometimes called the 'Primary Application Server' or PAS) on the same box as the upstream WSUS server. The PAS will have an Automation Server on it, but as long as the machine…

The tech can't add an extra custom field on the fly. It is possible to make it so they could add an Approval Process, but it would take some work and could potentially get to be exponentially more of a pain to set up with the more variables you have. The way that would work is to create a custom field like NEEDS APPROVAL…

That is mostly it - that way if there are 10 notes from different techs, etc... you can easily see which one had the 'solution'. One other possible use, just a visibility thing: * You can add the field to your ticket view so that if there is a 'solution' note marked it will be displayed in its own column. To do that you'd…

The Asset Custom Fields are tied to specific Asset Types, not to specific Asset records. So, Any given Asset Type can be set to show ALL custom asset fields or you can choose to have some Asset Types only show specific Asset Custom Fields if desired. I see the same behavior when i set it up like you have it (asset no.,…

In each Request Type definition there is a setting for "Use Models". Uncheck that for the Request Types where you don't want that to display. Unfortunately there is not a way to do that change in bulk.

Hmm... changing the Patch Manager console should not have (by itself) changed the cert that is used for 3rd party packaging. The 'private' portion of that cert lives on the WSUS server in the WSUS certificate store. The public version is deployed to the Trusted Root Certification Authorities and Trusted Publishers…

This is a long thread, but may be related: Audit Failure errors The (possibly) most relevant part: ">David Di Blasio Jul 12, 2013 9:17 AM (in response to Lawrence Garvin) I'll just add that we still see this semi frequently in the support dept. Changing the service account to a domain account is the usual fix we suggest.…

This is often with for scheduling an update management wizard task so that you could (for example) set that task to install "all needed approved updates" to a particular group and have it run "3 days after the second tuesday" ... so basically patch tuesday happens, updates get approved during the week (either automatically…

It is not currently possible to do a direct lookup of Manager in AD and make that person an Approver. There is a Feature Request here on Thwack for that function that you can vote up if you'd like: What is currently possible for the specific case you mentioned (approvals by Department Manager) is to: * Enable Departments…

Hmm.. the only thing i can think of offhand is if the LDAP sync is seeing them as not active in AD and so it is taking action as defined at the bottom of the LDAP setting page: When LDAP Records Are Removed Delete ClientDeactivate ClientNo Action Is there anything common about the accounts that are getting disabled - like…

I don't think it is possible to filter on that 'column' unfortunately. The closest i can come to it is to set up a Search query that will show currently Open tickets that were updated today (or in last X minutes/hours) AND have (at some point) had a client note added to them. The drawback is that it only really filters on…

Yep. In my demo environment i have set ticket 25 as a "problem" ticket. I have several other tickets i want to relate as "incidents" to that problem ticket. So, i will select them all and then click the "+" under bulk action at the bottom of the page: Next, in the resulting dialog i will set them all to be Incidents and…

Was this ever resolved? From the error, it looks like it is trying to connect to a remote SQL server but either a firewall is blocking the communication or the SQL server is not configured to "listen" on the proper port.