kellytice ✭✭✭✭✭

One thing to note there is that the Client Admin, when searching there, will only get return values if the person they are searching for is in the LOCATION or DEPARTMENT for which they are deemed a Client Admin. So, if i am a Client Admin for ATLANTA but i search for someone else who has a Location set as HOUSTON, i will…

You'd need to run an Inventory task against those machines, so you'd need to schedule the inventory at a time where you can 'catch' those machines online. Once you have inventoried them, you can go into Patch Manager and under reporting -> configuration management reports, you'll find one of the subfolders has a software…

I'm with you - i don't see Location Custom Fields as being particularly useful. I can see how it might be useful if you think a Tech might go look at the Location list and need to know something unique about a particular Location, but it does seem like it would be much more helpful if you could (optionally) display it…

Yes, go to Setup -> Tickets -> Tasks. Create a new Task and define a schedule for it on the first tab. On the Task Elements tab, create a new Task Element. Each Task Element is what will get turned into a ticket.

I believe that Rooms are just ON or OFF, it is not configurable to make them visible by any particular criterion. It is also not possible to make Locations visible to only certain people (though you can restrict some things like Request Types by Location...just not the Locations themselves.)

You can use the API to programatically read Asset information from WHD. You can also use the API to submit tickets; i've seen people make a SharePoint page with some web form entries where end-users select/enter data and then the API is used to create the tickets directly.

Unfortunately there is not that level of granularity when it comes to the Client seeing assets in the system.

For the "not getting finished in a given patching window" problem: have you looked at using more Automation Server Roles? If you aren't familiar with that concept: An Automation Server Role is the 'workhorse' piece of the deployment task. When you target a set of machines with a task like an update deployment task, it is…

The attachments are stored in the database. There isn't (as far as i'm aware) a method to query/list out all attachments directly within the product. One way you can get attachment data is by doing API calls to read the attachment data out...but that would require someone to write a script or something to pull that data.…

For this you would likely just create Ticket Custom Fields for those items (Setup -> Tickets -> Ticket Custom Fields). Those custom fields could be text boxes, radio buttons, drop down lists to choose from, or multiple choice boxes. So you might have 3 or 4 custom fields: First Name text field Last Name text field Start…

I don't believe this is possible; the closest thing would be that when you go look at the parent you can see all the children and quickly open/view them...but I don't know of a way to get the data from custom fields there to roll back up to the parent. :\

Look under Setup -> Techs -> Tech Groups, then browse down into a particular Tech Group. Once there, go to the Tech Group Levels tab at the top and open up "Level 1". You should see a dialog like the one below. You can choose whether all Techs in that group get a mail forced to them, or you can choose to just force a mail…

I'm not aware of an easy way to restore that relationship to a WSUS Target group. Tangential, but it might be of interest: There are a couple of different ways you can get machines added to the proper patching groups in WSUS. The way you describe above (Server Side Targeting) is the default where you point machines to the…

This is a feature request that is in the system; I'd agree that this is a fine idea! You may wish to visit the page for the FR and vote it up:

don't think so. :\

It would just be using Monthly, but you could set it to every 3 months or every 12 months to occur on a certain day of that month.

I want to change the location field to building name as this is what my employers and its employees are used to. I then want to use the term location for where the issue is. An example of how I would like to do this is below. IE Building Name - The Big Building - I want this as the drop down. Location Floor 1 Room 16 I…

For the first question: Yes Go to Setup -> Tickets -> Options and uncheck the box for Use Subject Field.

What is the Request Type on that ticket? Is that specific Request Type assigned to your one Tech Group?

Nope.

Day to day there isn't a ton of difference between running it on a Windows machine vs. a linux box except for perhaps some performance benefit since CentOS typically needs a bit less overhead to run than a Windows machine does ... but in most cases it wouldn't really matter much unless you are taxing the heck out of the…

It is possible for a tech to update tickets using a specially formatted subject line. I think this may help you; I believe if a tech were to modify the subject to set the Ticket, Action, and Reassign fields, that might work Here is an example subject line with samples of all the changeable things: Ticket:1532…

From the Download URL field in the package: https://dl.google.com/tag/s/appguid={8A69D345-D564-463C-AFF1-A69D9E530F96}&iid={8251B422-6C0F-BCF6-4291-069131922A23}&lang=en&browser=4&usagestats=0&appname=Google%2520Chrome&needsadmin=prefers&installdataindex=defaultbrowser/dl/chrome/install/googlechromestandaloneenterprise.msi…

This article talks about it: Exceeded license count error in Patch Manager - SolarWinds Worldwide, LLC. Help and Support

So there are basically 3 options for dealing with tickets that are somehow related to each other, and they each have their own uses: Option 1: Merging tickets If you merge tickets, essentially only one of them will stay and the other merged tickets are nuked. This is useful if you have two (or more) identical tickets - for…

No, as long as Patch Manager can talk to the Site Server and Software Update Point it should be fine; no need for the Patch Manager server to be in a domain. You *do* need to make sure that there are proper credentials specified in the Credential Ring for the site server and update services server (SUP).

Background: Patch Manager uses Microsoft's API for WSUS to 'publish' the third party updates into the WSUS environment. The publishing process that Microsoft designed requires a WSUS Server with a WSUS console (to publish to) and the server that is being published from (in this case, the Patch Manager server) with a WSUS…

OK, so when you say "included a script" do you mean you enabled PackageBoot and then used a pre-update Run Program command to call CSCRIPT.EXE and specified some command line parameters for the filename, etc... AND added that script as an additional file to the package? or were you attempting this in some other way?

Applicability is determined by both the Prerequisite and Applicability rulesets. what's in the prereq rules?

Hmm.. So Nick Lana is in all Tech Groups. Are your Techs assigned to Location Groups? side note: if all your Techs work the same tickets, you could likely get rid of all the other Tech Groups and just have one Tech Group. (but having multiple Tech Groups shouldn't be causing this issue)