kellytice ✭✭✭✭✭

My best guess here would be: The report is showing you all the available status types because even if a ticket is currently Closed, it did spend some time in an Open status. I don't believe that it can tell you how long a ticket was in a given status...just how long (total) it was set to any status that was set to Count…

This might work but i can't say for sure as I haven't tested it (but it looks promising): You could enable that setting (Clients Can Create Tickets Using: E-mail), then: * Create a mailbox in your email environment for your system like: IncrediblyUsefulSystem@mycompany.com. * Create a dummy Client user for your system (or…

You can pull all sorts of other data from the 'parent' ticket in a Task down to the created 'Task Elements' (tickets) but Client isn't one of the options. The Feature Request for this with the most current votes is here if you want to vote it up:

How do you have Step 1 of your approval process defined? e.g. is it going to a Client, to a Location Approver, to a Department Approver, or to a Change Advisory Board (CAB)? If you go into one of the tickets that is not moving on to Step 2, near the bottom of the Ticket Details page there should be a colored bar that…

No, not unless you log in as that user

This was published by Adobe on 6/13 and put in the SolarWinds catalog on 6/14.

Typically you'd define 3 rulesets for each package: Prerequisite, Applicability, and Installed rules. * Prerequisite rules are basically used to 'weed-out' machines at a high level. The rules there must evaluate as True for the target machine to accept the update as "Applicable". Typically the rules here would be things…

Hmmm this is one I haven't seen before, but i have a theory. Bear with me for the setup of this: If you are have WHD environment and you have some Request Types defined in the system: SOFTWARE HARDWARE CHANGE REQUEST HR and someone goes to put in a ticket, they can just choose the appropriate Request Type, enter…

There is a setting for each Tech Group Level that defines what is checked there by default. Go into Level 1 of a Tech Group (Setup -> Techs -> Tech Groups -> [select the tech group to open it] -> click Tech Group levels tab -> Open Level 1) There is an option for "Default Selected E-Mail Recipients" Each tech Group level…

I don't believe that you can modify the template directly and have it work they way you want. However, for those items for which there is the ability to create custom fields (tickets, clients, assets) ... you can create those custom fields and THEN click the button to have it generate a template and it will include those…

No, there isn't any control on how those appear on the page.

When a Tech is putting a Note into a ticket, there is an option to link to a FAQ: Then the Tech can search and Link whatever FAQ they'd like to be included in the Note: This is what it will look like once a Note exists that has a link to a FAQ embedded: FAQs can have attachments and/or links. Images can display inline, but…

With most of the 3rd party packages, there are more than one option for packages to deploy. Specifically, there is usually a FULL INSTALL version and an UPGRADE ONLY version. It appears that you may have published the full install version of that Java package - it is certainly possible for that to show as Not Installed if…

It appears that you can Delete the Resolved status entirely if you don't want to use it.

Herm.. I have not seen this particular error. The first thing I would do to troubleshoot this is select the target machine and right-click -> Computer Explorer. When that opens I’d go to the System Information tab; it uses a very generic WMI connection (that does not use our WMI Providers to get the info). So, if that tab…

You may already be aware, but although there is not an updated iOS client they can still access WHD from a web browser; the system will use HTML5 to format the screen accordingly without the need for a dedicated client (though i understand the desire for a current native iOS/iPad app).

The first thing is to confirm that the machine is, in fact, configured to point ot the WSUS server: I would run RSOP.MSC on that remote machine, and go to Computer Configuration -> Administrative Templates -> Windows Components -> Windows Update to check the settings there. If there is a group policy defined to point it to…

Yes, that should be all you need - port 4092 TCP from the client machine(s) to the Patch Manager Automation Server. (<--if you only have one Patch Manager server then that will be the automation server)

Go to Patch Manager System Configuration -> Management Groups -> [select your management group - likely named 'managed enterprise']. In there you'll want to run the wizard that's in the right-side Actions Pane (or it is available by right-clicking the management group name). You'll want to choose the option to add an…

So, it would seem like this might be just as simple as clicking this box ("Do not overwrite existing value" on the "Attribute Mapping" tab of the Discovery Connection that is pulling the data from Orion. Or perhaps you could clear the Location box altogether so that WHD is not pulling that field at all.

This isn't currently possible. You may wish to look at the existing Feature Requests that are related to Purchase Orders and vote them up if they address what you are looking for (or create a new one if those don't quite touch on what you want to do!):…

To touch on the 7-Zip thing: you've already discovered part of this, but the first time you publish a new Application, you have to jump through a hoop or two: * Publish the 7-Zip (or whatever) package. That copies the package and the binary content from the Patch Manager side of things into the Software Update Point (SUP).…

Only one Client can be assigned to a ticket. There is a concept of a Client Admin role, where you can grant someone visibility to other tickets. By default users looking at the History tab in the web portal will only see their own tickets...but if they are a Client Admin (which does not require a Tech license), they can…

Hmm .. the closest i think you can get to this count would be to run the Installed Programs and Features Basic report, then GROUP BY the Display Name column by dragging it to the dark grey area right above the column header line. This will cause the various software apps to be listed on the left, but with a parentheses to…

You may need to clarify a bit here; you mention Mobile Network Monitoring, but you posted in a forum for Patch Manager. If you're looking for monitoring, what specifically are you wanting to monitor and what types of devices would you be monitoring? Perhaps there is another product that would fit the bill. If you're…

With Patch Manager, that is not really a workable setup for 3rd party stuff to work. Since the 3rd party updates are published to a WSUS environment, the machines need to be able to check into that WSUS server (or a downstream server in that environment) for 3rd party stuff to work. If the machines are configured to get…

A couple of options here: If it is for one machine, you can left-click a machine to select it, then choose the option for ​Computer Explorer​ and go to the ​Windows Update History​ tab. If that tab is able to pull back data from the machine, you can just filter/group/sort that data to see the latest successful install…

Can you clarify what your looking for in a report, e.g.: * A report for the last time a specific update was deployed to any machine * A report for a specific machine showing the last time any update was successfully deployed to that machine * A report for a specific machine showing the last time a specific update was…

You can do reports on locations/departments/companies and many other fields, but Clients is not one of the fields available in the Reports. You can, however, extract the information you're looking for by doing a SQL query directly against the database. this thread talks about it:…

If you don't want to or can't do it via Location, the easiest way would likely be to create a mailbox like "execsupport@mycompany.com" and have those tickets route into a particular Request Type.